Branch Manager

1 week ago

Kitchener, Canada Desco Plumbing and Heating Supply Full time

**The Opportunity**

Reporting to the Regional Operations Manager, you will focus on the sales and operations of the Kitchener branch - accountable for achieving financial targets, business growth and directing the day-to-day aspects including the customer experience, employee engagement, counter and inside sales, margin, expense control, health and safety compliance and branch administration.
- Champion customer experience initiatives with a goal to achieve superior customer service levels.
- Coach, develop and provide leadership to branch employees.
- Assess local market conditions, identify sales opportunities and develop business plans.
- Collaborate with sales team to maximize customer account growth and maintenance.
- Sales representation accountability of house accounts; growth, relationships, updating net pricing, discounts, etc.
- Analyze sales by product mix and develop action plans for promotion.
- Develop and implement strategies to improve productivity.
- Reduce slow moving and obsolete merchandise at branch level.
- Coordinate purchasing of non-stock material in accordance with Desco’s buying policy.
- Participate in technical areas of branch operations when required; fielding customer calls, entering orders, quotations, etc.
- Coordinate branch events, contractor training and promotions.
- Ensure safekeeping of company assets and provide a safe and clean working environment.
- Other duties as assigned.

**What You Offer**
- 5+ years’ sales and technical experience in plumbing and heating or related industry,
- 3+ years’ experience in a managerial capacity preferred,
- Post-secondary education in related field or equivalent work experience,
- Computer literate and proficient in MS Office,
- Enthusiastic and engaged with customers and employees,
- Excellent selling, communication and negotiations skills, and
- Prioritizing, time management and organization skills.

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kitchener, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Management: 1 year (preferred)
- Plumbing and HVAC sales: 2 years (preferred)

Work Location: One location

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