Assistant Market Manager

3 weeks ago


Montréal, Canada Kotn Full time

**What You’ll Be Working On**:
Operations (30%)
- Meet store sales targets and support profitability through cost and budget monitoring, strategic objective setting, and upholding customer experience standards
- Perform managerial and administrative duties, including closing, opening, scheduling, time cards, expense tracking, and sales reporting
- Work alongside Operations Lead to lead inventory management by implementing BOH standards, efficiently processing shipment (24 to floor), performing cycle counts, and optimizing stock room set-up and organization
- Take initiative with ideating new processes to streamline operations and maximize efficiency in order to provide a better omni-channel customer experience

Team Management (10%)
- Support the learning and growth of team by providing feedback and coaching in order to consistently evaluate successes and opportunities and maintain strong team morale
- Communicate and collaborate with direct manager on identifying successes and rectifying opportunities within all retail pillars; demonstrating a commitment to continuous innovation

Visual Merchandising (30%)
- Validate completion of window display installs and takedowns in alignment with corporate Campaign Direction
- Hold Operations Lead accountable for merchandise presentation and maintenance to represent brand vision and maximize revenue in accordance to visual guidelines
- Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment
- Consistently validate product performance including successes and opportunities for style placement in order to promote strong sell-through
- Monitor product levels and make product requests and recommendations as required to ensure the right product, is in the right place, at the right quantity

Customer Experience & Service (30%)
- Customer-facing every day: provide best-in-class customer experience to all customers; fielding questions and providing upbeat, customized experience
- Work with the Community Lead to build and maintain relationships with customers, neighbours, and our communities through building clientele and hosting brand propelling events/activations
- Support and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omni-services from a retail level
- Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loop
- Resolve CEOs in a timely manner by going above and beyond to ensure a consistently great experience and a satisfactory resolution to all customer interactions

**What You’ll Bring**:
**Integrity**

Be the face of the brand: maintain authenticity, live and communicate the Kotn values and ethos

**Communication**

Demonstrate awareness by adjusting language and terminology, both written and verbally, for the intended audience to clearly convey ideas and address opportunities

**Adaptability**

Identify areas for improvement and optimistically acclimate to environments of change whether through the process, industry or organizationally

**Collaboration**

Foster an environment that supports transparency and cooperation among others with the ability to demonstrate success in getting team members to learn and work together effectively

**Additional Requirements**:

- 2+ years experience in a similar management role at a mid-volume, customer-centric retail environment
- Exceptional communicator, both verbally and written
- Ability to take ownership and accountability
- Availability to work weekends
- Must have knowledge of Microsoft Excel and Google Suite

**Sur quoi vous travaillerez**:
Opérations (30%)
- Atteindre les objectifs de vente du magasin et soutenir la rentabilité grâce à la surveillance des coûts et du budget, à la définition d'objectifs stratégiques et au respect des normes d'expérience client
- Effectuer des tâches de gestion et d'administration, y compris la fermeture, l'ouverture, la planification, les cartes de pointage, le suivi des dépenses et les rapports sur les ventes
- Travailler aux côtés du responsable des opérations pour diriger la gestion des stocks en mettant en œuvre les normes BOH, en traitant efficacement les expéditions (24 à l'étage), en effectuant des comptages de cycles et en optimisant la configuration et l'organisation de la salle de stockage
- Prendre l'initiative d'idéer de nouveaux processus pour rationaliser les opérations et maximiser l'efficacité afin d'offrir une meilleure expérience client omnicanal

Gestion d'équipe (10%)
- Soutenir l'apprentissage et la croissance de l'équipe en fournissant des commentaires et un encadrement afin d'évaluer constamment les réussites et les opportunités et de maintenir un moral d'équipe solide
- Communiquer et collaborer avec le responsable direct pour identifier les succès et rectifier les opportunités au sein de tous les piliers de



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