Supervisor
3 weeks ago
**Supervisor (Full-time, Permanent)**
We are currently looking for a **Supervisor** for our Ottawa location. The Supervisor will ensure a smooth-running operation and customer satisfaction.
**Why Join Indigo?**
- Growth in a dynamic and supportive team
- Sites easily accessible by public transit
- Free parking during your shifts
**What Would You Be Doing?**
Operations
- Supervise the general operations of each location
- Ensure that the daily operation of each location functions properly, and that the employees and site are conveying the appropriate image of INDIGO
Patrol and inspect each location with a focus on the following:
Snow removal
- Lot Conditions (Surface, HVAC, Lighting,)
- Ensure proper vehicle circulation
- Verify on-site supplies are adequate (tickets, cashier reports )
- Equipment (Pay & Display meters, POF, Gates, Exit Terminals )
- Provide Employee Manual/ Operations Manual
- Perform lot audits (revenue and operational)
- Act immediately upon the instructions of Area Manager regarding rate changes (order new decals or signage)
- Make suggestions to Area Manager, on how to improve revenues for each location
- Train new staff as per lot manual with attention to valet procedures if applicable
Human Resources
- Maintain Employee File (current)
- Take certain disciplinary measures with field staff (with involvement by Area Manager)
- Replace field staff in case of illness or other
- Assist field staff during peak periods
- Communicate with Area Manager when there is a need to make a staffing change, or hire additional staff
Assist Area Manager with new hires:
- Confirm Drivers License
- Confirm Background Check
- Provide Uniforms
Administration
- Verify all employee time punches within ALGO for payroll
- Ensure that all operational policies/procedures are being followed for each location
- Ensure that all money handling procedures are properly documented in Operations Manuals, and are followed by cashiers and attendants
- Ensure that all cashiers/attendants and valets are properly stocked for inventory
- Assist Area Manager with client relations
- Assist Area Manager with field staff performance reviews
- Train new staff on-site
**What Are We Looking For?**
- Minimum of 1 year of customer service experience with some experience being in a supervisor role.
- Clean driver's G license.
- Strong communication and interpersonal skills, both written and verbal.
Indigo Park Canada is the leading provider of parking, transportation, logístical and consulting services with over 1000 locations in Canada. Our Company’s activities cover the entire mobility and parking value chain: on-street parking facilities and related services; a comprehensive digital offering; parking enforcement and management of public spaces; soft mobility and last-mile logistics, optimizing the use of available space to serve the city and its citizens.
The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in relation to the materials or processes process_._
**#IPC2**
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- customer service: 1 year (preferred)
- Supervising: 1 year (preferred)
Licence/Certification:
- Driving G License (preferred)
Work Location: In person
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