Retail Floor Manager

3 weeks ago

Toronto, Canada University of Toronto Press Full time

Here's what you'll be doing....

Lead and enhance the customer experience, in collaboration with the Senior Store Manager. Ensure customer service floor teams are engaged, well trained, collaborative, deliver an outstanding customer experience and maximize revenue in a cost-efficient manner. Ensure the floor is well stocked and presentable; assist in running the cash operations in collaboration with the Customer Experience Manager.
Support the Senior Store Manager in various duties and act as their replacement during absence. The store management team focus is to excel in the day to day execution of retail operations leading to continuous revenue growth and building a loyal customer base.
Working Hours:
Normal working hours are 7.25 hours daily, 36.25 hours weekly. Rotation of weekend and evening shifts is required. A certain amount of overtime will be required from time to time, especially during peak periods.

Key Responsibilities include:
Retail Floor Management
- Collaborate with Director of Procurement and Merchandise and Senior Store Manager to review floor setup and product levels; change displays to promote new product launches and reflect seasonal themes; help prepare for any outsourced contractor work
- Create daily task lists for direct team members to ensure consistent product flow, break times, and event coverage; train and coach new associates to ease acclimation to the team
- Provide leadership and operational support when other managers are away; perform opening and closing tasks
- Keep stockrooms and store fixtures organized and accessible
- Complete regular product transfers to satellite locations
- Prepare and provide support to anchor occasional single-day offsite events and oversee long-term onsite events such as summer lawn sales
- Prepare, organize, and lead the team through annual inventory; support other department teams in the annual inventory; write off defective or broken merchandise; mark down damaged product; perform cycle counts to ensure that correct stock-on-hand quantities
- Collaborate with the marketing team to ensure signage is up to date
- Assist departments with re-merchandising larger sections in their areas, product pulls, customer inquiries and inter-staff crossing training opportunities
- Support to keep receiving organized by ensuring product is worked efficiently; collaborate with Receiving Manager to properly prioritize products
- Provide suggestions on improving operational processes
- Ensure floor teams maintain health and safety policies and practices
- Support the events team as necessary
- Other related duties as assigned

Education, Qualifications, and Experience:

- University/College graduate, or an equivalent education and work experience
- At least 2 years’ retail experience, which includes 1 year of supervisory experience

Knowledge, Skills, and Attributes:

- Acts in alignment to with the organizational culture, products, image and target market
- Result orientated leader with aptitude for change management
- Current knowledge and experience of store management, retail operations and trends within retail business
- Experience in leading multifunctional store team
- Excellent data analytical skills; an aptitude for numbers
- Comfortable working in a hands-on, physically demanding environment
- Energetic with a positive attitude and outstanding customer service skills
- Intellectual curiosity and a commitment to continuous learning is highly valued - a growth mindset
- Values matter to you. You bring your whole self to work and you live our values of accountability, innovation, respect, and customer focus

About our Team:
With a bookstore on each University of Toronto campus and strong online presence and eCommerce, the U of T Bookstore provides many important services and products to the university community, including textbooks, general interest books, technology products, and U of T branded clothing, school supplies, and gift products.

About University of Toronto Press:
As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change. With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization. With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours. UTP operates with mutual trust, respect, and integrity as we strive to identify and remove barriers. We are committed to making UTP a great place to work by addressing and challenging systemic inequities.

Interested in applying?

Company

University of Toronto Press

Location

Bookstore, Downtown Campus

Opening Date

Aug 30, 2023

Closing Date

Sep 15, 2023

Starting Date

Sep 18, 2023

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