Patient Access Navigator, Central Intake

6 months ago

Kentville, Canada Nova Scotia Health Authority Full time

**Req ID**:169510**
**Company: Nova Scotia Health**
**Location**:Western** Zone, **Chipman Facility**
**Department**:MHA WZ Intake & Crisis Response AV**
**Type of Employment**:Permanent** **Hourly FT** (**100%** FTE) x **1** position(s)**
**Status: CUPE** **Healthcare** Position**
**Posting Closing Date**:8-Dec-23**

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing and learning through working together, which is reflected in the hospitals, health centres and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators and creative thinkers today.

**About the Opportunity**:
Reporting to the Provincial Manager - Intake Mental Health and Addictions (MHA) Program, the Patient Access Navigator position is responsible for facilitation of intake for MHA services. This is a provincial centralized telephone access service for Mental Health and Addictions Intake in Nova Scotia. This includes the utilization of appropriate screening tools, risk assessment, clinical triage and disposition, brief supportive counselling and psychoeducation, consultation, and information sharing. The Patient Access Navigator is responsible for facilitation of access into and out of Mental Health & Addiction. The Patient Access Navigator will build working relationships, assist with problem solving and support individuals while they learn to self-navigate the health care system. The Patient Access Navigator reduces barriers that prevent clients from getting treatment/support by identifying client needs and directing them to sources of support. The Patient Access Navigator will provide support and referral to ancillary support services for individuals needing assistance for their mental health and/or substance use/gambling. The Patient Access Navigator will act as a liaison between community resources and MHA and will remain knowledgeable of community resources, as well as Mental Health & Addictions teams and resources to ensure the best care.

**About You**:
We would love to hear from you if you have the following:

- Bachelor's degree in Social Work is required
- Registration with Nova Scotia College of Social Workers required
- Three years of related experience in Mental Health and Addictions in a health care setting
- Experience working with individuals with Mental Health and/or substance use/gambling concerns
- High degree of motivational interviewing skills and engagement techniques
- Experience utilizing screening and triaging tools
- Knowledge of harm reduction strategies and stages of change theory
- Demonstrated awareness of community resources and programs and community development methods
- Demonstrated knowledge of recovery-oriented practice & patient and family-centered care
- Non-Violent Crisis Intervention, Mental Health First Aid an asset, or committing to complete these courses
- Working knowledge of DSM
- Ability to navigate and de-escalate situations and offer crisis support using appropriate methods when needed
- Demonstrated knowledge of cultural sensitivity and cultural competency
- Competencies in other languages an asset, French preferred

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

**Hours**:

- Permanent Full-Time position, 75 Hours Bi-Weekly
- Hours may include evenings until 8pm and holidays

**Compensation and Incentives**:
$33.96 - $42.89 hourly

**Once You've Applied**

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

This is a Healthcare bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

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