Full & Part Time SPA Sales Associate

5 months ago

Vaughan, Canada Hand & Stone - Vaughan West Full time

SHARE YOUR EXCITEMENT AND BE THE DIFFERENCE at
**Hand & Stone Massage and Facial Spa **If you’re passionate and LOVE what you do, then we have a career waiting for you at Hand & Stone Massage and Facial Spa
**located at 8280 Hwy #27 in Vaughan West.**

The Spa Associate is the first face and voice of Hand & Stone Massage and Facial Spa for our clients. Spa Associates are responsible for providing exceptional customer service to all our clients. Spa Associates will greet, check in/check out and confirm scheduled services for clients and are expected to be knowledgeable about all spa treatments, services, products and membership programs.

What you can look forward to in
**Benefits & Perks**:

- Competitive pay structure that **includes hourly wage, commission and incentives**:

- **Health Insurance** available as benefit if minimum hours met
- Flexible Schedule to fit your life with consistency
- Professional clean work environment
- Engaging, friendly and supportive team
- Uniforms provided
- PPE provided

**RESPONSIBILITIES**
- Welcome and acknowledge each and every client with a smile, eye contact and a friendly verbal greeting using the client’s name when possible
- Answer, record, and process all client calls, requests, questions, or concerns; follow up to ensure each has been met to clients’ satisfaction
- Schedule services for individuals and large groups using spa reservation system
- Update the reservation/cancellations list throughout the day, inform providers of last-minute changes and resolve scheduling issues as needed
- Multi-task between answering phones, booking appointments and selling memberships, gift cards and upgrades
- Process client check-ins by confirming reservations and assigning RMT or Esthetician
- Process check-outs including resolving any late and disputed charges
- Process payment types, vouchers, paid-outs, charges, and provide change
- Address client concerns, requests, or issues either individually or by enlisting the help of others
- Speak with clients using clear and professional language and answer telephones using appropriate etiquette
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
- Other duties as assigned

**KEY QUALIFICATIONS**

Ability to communicate effectively with clients and associates
- Polite, courteous and bright telephone manner
- Self-motivated, mature and reliable
- Friendly and approachable
- Sales focused - the ability to meet quotas and goals
- Previous salon/spa or reception experience an asset
- Proven fluency in MS Office tools (Word, Excel, and Outlook), and expert proficiency in computer keyboarding skills
- Ability to stand for long periods of time
- Ability to work a variety of shifts, including days, evenings, weekends and holidays
- Ability to multi-task and work in a fast-paced environment

If this sounds amazing and you're passionate about growing your career, we look forward to speaking with you. Come in and tour the spa, meet the team and check out the supportive culture we have created at our spa

Hand & Stone is dedicated to providing quality client-centered care. We understand that our clients receive the best client-centered care when our employees are well cared for in return. That's why It
**Makes a Difference Who You Work For**

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