Satellite Operation Centre

3 weeks ago

Ottawa, Canada General Dynamics Missions Systems-Canada Full time

**Job Description**:
General Dynamics Mission Systems-Canada currently has a new position for a fulltime SATCOM Operator. This position is key in providing continuous support to the DND Satellite Communications Operations Centre (SOC), and as such, this job involves working (night/day) shift work within Department of Defence (DND) SOC.

Typical Duties
- Logging & processing of technical events and/or generation of incident reports
- Assist clients with minor trouble shooting and modem configurations
- Processing Satellite Access Requests and validating & implementing Satellite Access Authorizations
- Answering SOC Phone, E-Mail, and chat messages
- Coordinate satellite access and de-access activities with DND Operational units
- Providing On-the-job training for new SOC Operators
- Performing shift hand-over briefings
- Collecting and processing post-mission information
- Producing weekly/monthly reports
- Remote Monitor and Control of Satellite Anchor Stations

Essential Skills
- Requires a two or three year College diploma as a Technologist and/or equivalent experience, specializing in electronics, telecommunications
- Specialized or formal SATCOM technology training from a recognized institution and/or equivalent experience
- Experience with operation and monitoring and control of SATCOM systems
- Experience in planning and/or execution of satellite communications activities
- Ability to communicate effectively with customer at a variety of authoritative levels
- Possesses the flexibility and the ability for quick and knowledgeable response to technical and customer service related issues
- Good appreciation of the customer's facility, methods of operation and sensitivities

Ideally you will have experience in some of the following
- Previous Canadian Forces experience or working in a military environment
- Experience with commercial and/or military SATCOM networks
- Experience with large terrestrial SATCOM terminals

Other:

- Must be able to obtain and maintain Canadian Security Clearance and a positive Controlled Goods Assessment. Eligibility to work in Canada either as a Canadian Citizen or Permanent Resident.

Company Overview:
General Dynamics Mission Systems engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. We believe in maintaining a diverse workplace - inclusive of beliefs, cultural background, job experiences, thoughts and ideas. If who we are and what we do resonates with you, we welcome you to join our team

Our Company Benefits

We pride ourselves in being a great place to work with a shared sense of purpose, offering impressive benefits:

- A compressed nine-day fortnight and compressed hours - which means every other Friday off
- A personalized career development plan, alongside regular progress reviews - supporting and valuing your progression within the Company
- A flexible working environment where your contributions are recognized and rewarded with flexible benefits

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