Data and Process Specialist

2 weeks ago

Burnaby, Canada United Way British Columbia Full time

**JOB PURPOSE**:
The Data And Process Specialist supports the reporting and process optimization work in service to United Way’s digital transformation in becoming a data-informed organization. Primary functions include overseeing the implementation and sustainability of the data governance program, working with business teams to update existing business processes to improve operational efficiency, facilitating reporting and quality data/information collection and management, developing and providing training/learning activities and/or resources business teams related to data analysis & reporting; analyzing data, presenting trends and patterns and supporting information dissemination to various stakeholders.

**DUTIES & RESPONSIBILITIES**:
**Key Responsibilities: Data Management**
- Leads the organization on Data Management, including Data Governance, Data Modelling, and Data Quality. Creating policies, manuals, guidelines and or other tools.
- Facilitates training and education to staff to increase their capacity on data-relevant work

**Key Responsibilities: Reporting and Analytics**
- Coordinates and assists with identifying trends and patterns through the synthesis of data as required by stakeholders (both internal and external)
- Supports in fulfilling data and reporting requests in the daily operation of the business
- Identifies and recommends technology systems that allows for effective reporting, data collection and outcome measurements
- Develops Resource Toolkit and other key documents for the decentralization of extracting data and insights by the business teams

**Key Responsibilities: Business Process Improvement**
- Evaluates and recommends business process improvements and/or tools needed to implement processes
- Review methodologies, procedures and workflows to identify areas to improve operational efficiency through automation

**General**
- May participate in community engagement or fundraising activities
- Performs other duties related to the qualifications and requirements of the job

**QUALIFICATIONS & REQUIREMENTS**:
**Education**:

- Two (2) year diploma in Social Sciences, Data Analytics, Computer Science or equivalent education/experience
- A diploma or certificate in Project Management or community development is an asset

**Experience**:

- Three (3) years' experience as a business, technical, data analyst or related role with experience in data collection and management, accountability reporting requirements and systems or project management

**Skills**:

- Proficiency in the use of databases, spreadsheets, project management tools at a moderately to highly complex level
- Ability to accurately complete intermediate data querying/information mining (SQL), analysis activities and use associated BI Tools (PowerBI, Tableau, etc.)
- Experience with any of the following is an asset, but not required; Process Automation tools (PowerAutomate, etc.); knowledge of tools, practices, and language related to social science evaluation (i.e., logic models, evaluation plans, qualitative and quantitative methodologies, and ethical data/information gathering practices)
- Skilled in evaluating, developing and implementing processes and procedures to achieve objectives and use data effectively
- Ability to manage and meet deadlines in a dynamic environment by adapting and modifying sequence of work, methods, and standards to meet changing conditions
- Strong interpersonal skills to contribute to developing a successful team environment
- Excellent written, verbal, and interpersonal communication skills
- Ability to establish and maintain healthy and respectful relationships with diverse stakeholders both internally and externally

**WORKING CONDITIONS**:

- Some hours outside of business hours to attend meetings and events

**CHARACTERISTICS**:
For success at UWBC and in this role, certain demonstrable characteristics will be required:

- A commitment to building healthy, caring and inclusive communities, internally and externally
- Embodying the organization’s core values to be collaborative, compassionate, strategic, responsive, accountable and inspiring
- Ability to navigate ambiguity and comfortably operate in it
- Drive to succeed as an individual and as a team member

This is a bargaining unit role with CUPE Local 1760. This position is a pay grade 36 which is $71,628 annually (Lower Mainland/Fraser Valley); $64,465.20 annually (other BC regions)

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