Technical Specialist

1 week ago

Burnaby, Canada NTT DATA Full time

**Req ID**: 68963

This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be

We are currently seeking a Technical Specialist - Deskside Services - FTR to join our team in Burnaby, British Columbia (CA-BC), Canada (CA).

**Purpose of Position**

**Accountabilities**
- Designs and develops appropriate technical, business and/or procedural solutions to meet client needs.
- Designs, develops and documents technical support specifications.
- Ensures implications of systems changes are understood by users and other systems professionals.
- Participates/leads projects including determining resource requirements. Develops project implementation plans, tracks progress of activities and negotiates changes to plans with project sponsors. Reviews of all detailed systems specifications, schedules and implementation plans produced by team members.
- Participates/leads data analysis efforts and provides detailed reporting to leadership and customers
- Identifies emerging desktop issues, participates in software and operating system threats and sources. Participating in Problem and Change Management process for desktop problems and changes
- Provides technical support, advice, and guidance for the delivery of effective business solutions.
- Researches technology; monitors and assesses vendor advisories, industry trends and best practices; meets and works with vendors; develops and documents technology and service strategies; performs feasibility studies; recommends technology.
- Participates in special or unexpected projects as assigned including disaster recovery tests and declarations as per customer contract.

**Qualifications**
- Related degree or an equivalent combination of relevant experience, education and/or training.
- Computer Information Systems Degree or equivalent
- 3-5 years of Business Analyst experience
- Excellent technical writing skills and ability to communicate effectively at all levels of the organization.
- 1 year Project Management experience preferred.
- ServiceNow and ITIL knowledge is preferred

**Financial Responsibility**
- Prepares quotes for projects.

**Direct Supervision**
- No direct supervision.

**Project/Team Leadership or Training**
- Leads and provides direction to teams as required.
- Provides formal/informal training to team members and other business units.

**Salary**: CAD 87101.73 / annum
- Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved the accommodation request if the positions is still vacant during the recruitment process.

**About NTT DATA Services**

NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital,

services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

**NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard**

**to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.**

INDHCLSMC

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