Housekeeping Administrator

7 days ago

Niagara Falls, Canada Hilton Hotel and Suites Niagara FallsFallsview Full time

**What will it be like to work for this Hilton Worldwide Brand?**

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected.

If you understand the importance of upholding a brand reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

**What will I be doing?**

The Housekeeping Administrator will report to the Executive Housekeeper and will be responsible for preparing Guests’ dry cleaning and records, order supplies and track calls, and dispatch Housepersons for follow-up. This Team Member will also prepare long sheet for the following days staffing and place necessary calls and monitor progress for cleaning of rooms in computer. The role will dispatch Maintenance calls and provide supporting documentation. The Housekeeping Administrator will also be communicating instructions to Team Members and handling of Guest service concerns along with any other duties assigned by the Executive Assistant Housekeepers.

**What are we looking for?**

A **Housekeeping Administrator** serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. We look for demonstration of these values:
**H** Hospitality - We're passionate about delivering exceptional guest experiences
**I** Integrity - We do the right thing, all the time
**L **Leadership - We're leaders in our industry and in our communities
**T **Teamwork - We're team players in everything we do
**O** Ownership - We're the owners of our actions and decisions
**N **Now - We operate with a sense of urgency and discipline

**Skills**
- Individuals with excellent performance record.
- Must be organized with excellent verbal and written communication skills, listening, understanding, communication of instructions to co-workers, and ability to multi task.
- The ability to effectively interact with guests by responding to their questions and concerns promptly
- Strong Computer Skills (Microsoft Word), Excel preferred

**Requirements**:

- Must be flexible for different work schedule, primarily 6:45am to 3:30pm, 7am to 3:30pm, 9am to 5:30pm, 10am to 6:30pm, and 3pm to 11:30pm
- Must be able to complete a Criminal Background Check to the hotel’s satisfaction.

**This job posting is not exclusive or exhaustive list of all job functions that a** **Housekeeping Administrator will be asked to perform from time to time. This list is only a sample; a Housekeeping Administrator may be required to perform other duties.**
- Hospitality Fallsview Holdings Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Hospitality Fallsview Holdings Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require._

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Niagara Falls, ON L2G 3V9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person

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