Client Services Officer

2 weeks ago


Barrie, Canada Georgian College Full time

**Client Services Officer**

**(**
**Job Number**:
**258-23**
**)**

**Department**: Office of the Registrar

**Campus**:
***Barrie

**Classification**:
***Support Staff

**Posting Date**:
***July 17, 2023

**Salary Range**: $28.56 (start rate) - $33.11 (4-year rate)

**Hours per week**:
***40 hours per week

**Status**:
***Contract (Appendix D)

**Effective Date**:
***July 17, 2023 - February 3, 2024

**THIS IS A TEMPORARY REPLACEMENT POSITION FOR A BARGAINING UNIT EMPLOYEE.** Terms and conditions of employment are as outlined in the Support Staff Collective Agreement.
- Assessing/evaluating credentials, liaising with program faculty, and making recommendations to determine program admission eligibility
- Investigating complex student situations related to registration and admissions and providing current and accurate information to support a seamless experience, and trouble-shooting student record anomalies regarding admission, registration, graduation, fees, etc.
- Utilizing and maintaining Banner/CRM software to track interactions, record notes, follow-up and keep records up-to-date
- Demonstrating how to adjust courses (add/drop) and submit requests for program withdrawals
- Validating and processing numerous Registrar’s Office (RO) forms related to withdrawals, program changes, semester changes, appeals, address/name changes, letters of permission, independent study, etc. and ensures that the forms are correctly filled out and signed
- Maintaining the highest standards in regards to confidentially, enforcing FIPPA and OSAP standards and acts accordingly in response to any issues
- Collecting and assessing student fees and investigating and resolving student account anomalies
- Assisting in activities to support enrolment projections/ targets (i.e. applicant ranking, student information and statistical data reports/ analysis, communication with applicants)
- Liaising with academic areas and Credit Transfer to discuss applicant admissions requirements, eligibility, and advanced standing
- Reconciling payments/floats and prepares deposits for Accounting
- Liaising with Financial Aid to resolve issues and discrepancies regarding OSAP and financial matters
- Processing photos for new and replacement ONEcards (student ID) to registered students. Verifies official photo identification, and prints cards for distribution. Emptying all ONEcard cash machines with ONEcard Clerk and preparing deposits for Accounting
- Generating all official letters for the RO, including proof of enrolment and tuition invoices upon request
- Verifying enrolment status, registration records, academic standing, progression and generates customized letters/receipts for international and domestic students, advisors and agents to support study permits and other immigration processes within IRCC guidelines and Academic Regulations
- Operating multiple systems related to the generation of letters - i.e. Student Portal Document Hub, MyPath, Banner (SWAMAIL) and Form Fusion
- Responding to general inquiries regarding OSAP and resets OSAP Access Numbers
- Ensuring all regulations are being adhered to in processes and decisions including IRCC and Transport Canada
- Investigating course availability, registers students into all Full-time and Part-time credit and non-credit courses including Marine
- Reviewing student accounts with Financial Aid to ensure that bursaries, scholarships and awards are correctly applied to student accounts
- Providing cross-functional backup/support to the Admission Officers, Registration Officers and Credit Transfer as required to meet deadlines and to enhance service. This may include such things as assisting with registration, withdrawals, refunds, deferrals, and transfer credit processing
- Receiving and distributing campus mail (letters, interoffice mail, parcels, and courier deliveries) and directing deliveries to shipping/receiving as required
- Assisting at the request of Financial Aid in distributing bursary cheques and writes emergency loan cheques, and submits monthly report to Accounting
- Completing other duties as assigned/required to support efficient campus/departmental operations

**QUALIFICATIONS**:

- Successfully completed a two-year postsecondary diploma in a relevant field of study that may include, but is not limited to Office or Business Administration, or Business
- Two years practical experience in a service-oriented environment within an educational setting; primarily related to supporting applicants, students and staff, as well as an understanding of college services, policies and student information systems/large databases
- Demonstrated ability to follow and communicate a system’s approach to enter information in a detail-oriented fashion, and provide guidance to applicants while using the Student Information system, Banner
- Demonstrated customer service, interpersonal and communication skills (oral / written) to liaise with a varied client group with professionalism and tact. Ex



  • Barrie, Canada Independent Living Services Simcoe County Full time

    **Independent Living Services Simcoe County*** **Supervisor of Client Services** **Our Vison**: _Full Life Living_ **Our Mission**: _Partnering for Possibilities_ **We Value**: _Excellence, Collaboration, Respect_ **Description of Duties and Authority** The Supervisor of Client Services provides leadership to ILS Attendants in all aspects of client care...


  • Barrie, Canada Bayshore HealthCare Full time

    **About Bayshore**: Bayshore is looking for a Client Service Coordinator to join our amazing team in Midland. This important customer service role in Office is responsible for answering service inquiries and scheduling field employees to client care assignments. If your calling is to be the “difference” by providing outstanding customer service, then a...


  • Barrie, Canada Bayshore HealthCare Full time

    **About Bayshore**: Bayshore is looking for a CASUAL Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. If your calling is to be the “difference” by providing outstanding customer service, than a Career with...


  • Barrie, Canada Allandale Veterinary Hospital Full time

    **Job description** Allandale Veterinary Hospital is searching for a caring, compassionate, highly organized animal lover who would like to join a fast-paced, highly skilled team of veterinary professional. This is an exciting opportunity for someone who understands the importance of exceptional client/patient experience and who would like to make a real...


  • Barrie, Canada Moore Packaging Full time

    _About Moore Packaging:_ We are not your standard packaging company. We strive to be different. To do the unthinkable. And to dream up packaging solutions that will continue to amaze and astound. We are innovators. Collaborators. Problem Solvers. But it goes beyond that: We are passionate about the people behind the package. Our space is a safe, inclusive...


  • Barrie, Canada AK IT SERVICES Full time

    Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years **Tasks**: - Review, evaluate and implement new administrative procedures - Establish work priorities and ensure procedures are followed and deadlines are met - Carry out administrative activities of establishment - Administer policies and procedures related...


  • Barrie, Canada GroupHEALTH Benefit Solutions Full time

    **WHO ARE WE?** The GroupHEALTH Family of Companies is a leading Canadian provider of employee benefits, made up of GroupHEALTH Benefit Solutions, GroupSource, Manion Wilkins & Associates Ltd, and Disability Management Institute and an additional 7 operating companies. GroupHEALTH holds substantial controlling interest of the above companies and is a...


  • Barrie, Canada Sephora Full time

    **Job ID**: 232191 **Store Name/Number**: ON-Georgian (0594) **Address**: 509 Bayfield St., Barrie, ON L4M 4Z8, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and all services,...


  • Barrie, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Office Cleaner

    3 days ago


    Barrie, Canada Action Plus Cleaning Services Full time

    Seeking an office cleaner for weekday evenings, 7 p.m. - 12 p.m. Job is located within city of Barrie. Must be able to get to job site on own. - Experienced in light duty office cleaning. Duties include sweeping, vacuuming, garbage and general light duty cleaning. - Starting wage of 17.00 per hour. **Job Types**: Full-time, Permanent **Salary**: From...


  • Barrie, Canada Kinark Child & Family Services Full time

    **Job Description**: The Kinark Community Mental Health Program provides evidence informed treatment interventions for children and youth with significant mental health concerns which impact their day-to-day functioning. Support is also provided to their families through office, community, school and milieu-based programs. Treatment is provided on an...


  • Barrie, Canada Sephora Full time

    **Job ID**: 225873 **Store Name/Number**: ON-Park Place Barrie (1558) **Address**: 24 North Village Way Unit 1, Barrie, ON L4N 6PS, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Team Lead, Client Services & Experience, you will be assigned oversight of all Worlds on-stage and for overseeing...

  • Office Liaison

    3 days ago


    Barrie, Canada Bill Gosling Outsourcing Full time

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! We are currently looking for an Office Liaison/Receptionist to join our team! WHAT YOU WILL DO: You will provide support to managers, other...


  • Barrie, Canada TD Bank Full time

    **Work Location**: Barrie, Ontario, Canada **Hours**: 37.5 **Line of Business**: TD Wealth **Pay Details**: **This role is responsible for leading a team of highly skilled support staff with diverse capabilities conducting day-to-day operations of a fast-paced branch ensuring a positive working environment, change management, consistent process...

  • Client Advisor

    2 days ago


    Barrie, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service...

  • Client Advisor

    6 days ago


    Barrie, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service...


  • Barrie, Canada Dnaagdawenmag Binnoojiiyag Child & Family Services Full time

    **(Full-Time Contract Until January 2024)** The Child & Youth Service Worker is responsible for ensuring the provision of quality service to children in the care of Dnaagdawenmag Binnoojiiyag Child and Family Services. The Child & Youth Service Worker will ensure all Legislative, Ministry, and Dnaagdawenmag Binnoojiiyag policies, procedures, and regulations...

  • Office Assistant

    2 days ago


    Barrie, Canada The Speech Clinic Full time

    The Speech Clinic is a close-knit team of over 30 speech pathologists and assistants who are passionate about effective speech therapy and know the joy of seeing a change in patients' lives. We are an established and innovative practice and we are looking for an Office Assistant who has good IT knowledge and the ability to be flexible and take instruction...


  • Barrie, Canada Dnaagdawenmag Binnoojiiyag Child & Family Services Full time

    **Family Service Worker (Closing February 12, 2024)** **Position Summary**: Within the Dnaagdawenmag Binnoojiiyag Child & Family Services Service Model, the protection of children and youth is a total community responsibility, everyone has a role to play. Indigenous people have an inherent right and responsibility to raise children in ways that are...

  • Office Coordinator

    3 days ago


    Barrie, Canada BEAUTY21 BROWSTUDIO Full time

    Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years **Tasks**: - Review, evaluate and implement new administrative procedures - Delegate work to office support staff - Establish work priorities and ensure procedures are followed and deadlines are met - Carry out administrative activities of establishment -...