Bilingual Level 3 Support Technician

2 weeks ago

Mississauga, Canada PeopletoGo Full time

**Job Title**: Bilingual Level 3 Support Technician
**Type**: Permanent
**Location**: 100% remote
**Start Date**: ASAP
**Days/Hours**:Monday to Friday 12:00pm to 9:00pm - Every 4 weekends on call
**Hours/Week**:40**
**Pay**:$55,000 to $60,000

**Benefits**:Starts right away on day 1 - Healthcare and Dental
**Vacation**: 3 weeks vacation; pro-rated 1st year
**Bonus**:up to 8% for this role and annual salary review

Certification on HP and/or Lexmark Printers would be a big asset.

**Key Responsibilities**:

- Remote assist postal employees to replace/swap POS equipment and cables
- Configure and stage POS equipment for postal outlets
- Bench repairs of POS equipment (laser printers, receipt printers, label printers, payment devices, PC’s, hand held scanners, scales, cellular modems, tablets)
- Service POS equipment within assigned territory using company rented vehicle, with the goal of keeping our customers completely assured and satisfied.
- Perform hardware maintenance and installation at customer locations.
- Support field technicians and perform non tech/remote installs with the customer
- Deploy desktop and peripherals following deployment documentation and checklists
- Perform complex hardware and/or software upgrades to existing equipment
- Utilize a strong set of troubleshooting skills to determine and resolve the root cause of most hardware or software malfunctions at the desktop level
- Perform moves, adds, changes of computer POS equipment
- Understand and carry-out deployment according to strict guidelines

**Qualifications**:

- Bilingual (English/French) written and verbal communication skills
- College or University education in Electronics or Computer Science
- A+ Certification
- Two (2) years of related job experience (field or depot)
- Manufacturer certifications would be a definite asset
- Experience repairing LCD/Touchscreen, PCs and printers
- Technical support experience an asset
- Experience with MS office suite (Outlook, Excel, Word)
- Must be willing to participate in the weekend on-call rotational schedule
- Must be able to lift a minimum of 50 lbs. on a regular basis

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