Junior IT Technician

2 weeks ago

Mississauga, Canada Stealth Monitoring Full time

**Position Summary**

Our Monitoring Centre IT Technician is responsible for deploying and overseeing the set-up of Company Systems, as well as coordinating activities relating to on-site security events.

**Duties & Responsibilities**
- Participate in the deployment and set up of the company’s systems including but not limited to: the positioning of cameras, assigning client logins, updating servers
- Coordinate activities with installation, service, and sales staff to ensure correct monitoring of all sites, including the setup of new sites and updating existing sites, along with data updates
- Provide remote technical, networking or IT related Tier 1 Support
- Communicate electronically and in-person with computer users experiencing difficulties to determine and document problems experienced
- Work closely with internal resources and third-party vendors in resolving hardware/software issues
- Consult user guides, technical manuals, and other documents to research and implement solutions
- Ensure that all work in the department is performed in accordance with company policies, best practices, and standards
- Conduct regular department technical reviews and evaluations
- Ensure clarity and conciseness of Site Protocols; periodically audit sites to ensure customer expectations are clearly reflected in protocols
- Revise and update Site Surveillance Forms (SSF) with accuracy
- Perform other duties as assigned

**Qualifications**
- Completion of a post-secondary program in IT
- 1-2 years of related IT experience in a technical support role

**Core Competencies**
- Excellent oral and written communication skills to work professionally with all stakeholders
- Highly detail-oriented to ensure that all work performed is of the highest quality and meets all internal and external policy and procedural requirements
- Technically proficient with respect to IT Troubleshooting, Networking, and Computer Hardware Troubleshooting
- Excellent analytical thinking skills to quickly identify and address potential operational issues and take the appropriate action with external parties
- Ability to be flexible in working hours as needed
- Self-motivated and committed to constant learning
- Ability to work independently with little supervision
- Ability to multi-task and prioritize in a fast-paced environment and to manage specific projects in a detail-oriented manner

**Working Conditions**
- Office environment
- Flexibility in work schedule

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