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Medical Office Assistant

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Vancouver, Canada Collingwood Neighbourhood House Full time

**External/Internal Job Posting #HC01-23-08**
**Rise Community Health Centre**

**Medical Office Assistant - Part-time, Permanent**

Collingwood Neighbourhood House (CNH) is a not-for-profit Society serving the Renfrew-Collingwood (RC) neighbourhood of East Vancouver. CNH’s mandate is to promote the well-being of the Renfrew-Collingwood community by providing leadership and working collaboratively with individuals, families, agencies and other groups to develop and support inclusive, innovative, sustainable initiatives and services that respond to the community’s social, educational, economic, health, cultural and recreational needs.

RISE Community Health Centre (CHC) is a department of CNH, and is funded by the Ministry of Health. RISE CHC supports the health and well-being of Renfrew-Collingwood residents by offering community-based primary care and health promotion services. Populations of focus include Newcomers, LGBTQ2SIA+, Indigenous, Isolated

This is an incredible opportunity be part of the RISE CHC team, where you will work with committed and passionate professionals in the provision of integrated, high quality, holistic health services. We encourage applicants with lived experience of structural inequity to apply, and in particular those who identify as Black,
Indigenous, People of Colour, LGBTQ2SIA+, and those living with a visible or invisible disability.

**Job Overview**
The Medical Office Assistant (MOA) is responsible for supporting the day-to-day operations of the Community
Health Centre by performing administrative tasks and ensuring high-quality customer service to patients. Medical office assistants support both the front and back of the office, including scheduling appointments, patient communication, filing, stocking rooms and prepping exam rooms for procedures. Additionally, medical office assistant is expected to handle sensitive information confidentially and ensure smooth operation by accurately completing administrative tasks in a timely manner.

**Skills & Qualifications**
- Graduation from a Medical Office Assistant program or equivalent
- Two or more years of experience working as a MOA in a community-based primary health care setting
- Excellent people and customer service skills
- Strong verbal and written communication skills
- Experience in performing daily administrative tasks and duties of the community health centre
- Ability to multi-task in a complex and fast-paced situation
- An egalitarian philosophy and non-judgmental attitude (i.e. gender, culture, age, race, sexual orientation, language, ability and more)
- Previous experience working with culturally and economically diverse populations and marginalized communities
- Experience working with an interdisciplinary and culturally diverse teams
- Excellent organization, planning, and computer skills
- Understanding of medical terminology
- Highly motivated with a strong work ethic

Critical thinking skills
- Telephone/switchboard skills
- Administrative skills (scanning, faxing, linking documents)
- Experience with urine dipstick, pregnancy, drug testing and taking vital signs such as blood pressure, height and weight
- Must be fully vaccinated against COVID-19

**Assets**
- Fluency in identified non-official languages based on neighbourhood demographics
- Experience with OSCAR EMR

**Job Details**
**Salary**: $21.30 per hour to start with progression
- Salary range: $21.30 per hour to start with progression
- Extended health, dental benefits, and pension contribution
- Paid vacation starting at 2 weeks per year plus paid sick days

**Schedule**: Tuesday-Friday; 28hr/week (Additional shifts on Monday’s July 31, August 7 & 14)

**Location**: RISE Community Health Centre 5198 Joyce Street, Vancouver, BC, V5R 4H1, and outreach locations within the Renfrew-Collingwood Neighborhood

**Expected Start Date**: ASAP for training and orientation

**Application Process**

**Please submit a cover letter and resume to**:
**Nilam Khoja**

Community Health Centre Manager, RISE Community Health Centre
Collingwood Neighbourhood House
5198 Joyce Street, Vancouver, BC.

**Please quote reference #HC01-23-08**
**CLOSING DATE: July 26, 2023.**

**APPLICATIONS WITHOUT A COVER LETTER WILL NOT BE CONSIDERED**

**Job Types**: Part-time, Permanent
Part-time hours: 28 per week

**Salary**: From $21.30 per hour

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Paid time off

Schedule:

- Day shift

Ability to commute/relocate:

- Vancouver, BC V5R 4H1: reliably commute or plan to relocate before starting work (required)

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- medical office assistant: 2 years (required)

Shift availability:

- Day Shift (required)

Work Location: In person

Application deadline: 2023-07-26