Inside Sales Representative

6 days ago

Ottawa, Canada Morin Supply Full time

**We deliver specialty construction products**

Founded by the Morin brothers in 1986, Morin Supply has since grown into a major distributor of specialty construction products and materials across the National Capital Region. Homeowners, contractors, engineers, and architects rely on us to source the products they need from the industry’s most respected manufacturers. We’ve always invested in our people, whose product knowledge, long-standing relationships, technical expertise, and commitment to collaboration has made the Morin name synonymous with trust and reliability.

**JOB TITLE**:INSIDE SALES REPRESENTATIVE

**IMMEDIATE SUPERVISOR**:Inside Sales Manager

**BASIC FUNCTION**: The Inside Sales Representative will build relationships with our customers by assisting with product inquiries, product demonstrations & processing orders. This position provides our customers with a high level of service which is integral to our company values; Excellence, Passion, Solutions.

**RESPONSIBILITIES**:

- Greet customers when they arrive in the store and provide the highest level of service.
- Build rapport and trust with customers and provide them with guidance and support.
- Always maintain a positive and professional attitude.
- Work with other team members and leaders to ensure a high-quality customer experience.
- Operate cash register, receive payments and issues receipts to customers.
- Issue refunds or credits, as necessary.
- Provide customers with information on additional items related to their needs.
- Collaborate with other departments to initiate special orders for items that are not commonly in stock.
- Maintain up-to-date knowledge of the products sold, their usage, and new products on the market.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
- Replace merchandise on the shelves (FIFO).
- Maintain proper housekeeping including but not limited to the product displays.
- Attend and participate in all company-sponsored training programs as required.
- Assist supervisor, other employees as needed.

One (1) mandatory Saturday every year for inventory (Last weekend of July before Civic Holiday weekend).

**EDUCATION**: High school diploma or general education degree (GED).

**EXPERIENCE**: 2 years experience in commercial/retail sales or equivalent combination of education and experience.

**SKILLS, KNOWLEDGE & ABILITIES**:

- Bilingual is an asset (written and oral) in English and French.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Use excellent oral communication and best practices in customer service when interacting with customers.
- Good organizational skills and the ability to multitask.
- Possess an energetic, outgoing, and friendly demeanor.
- Problem solving skills.
- Good interpersonal, communication and customer service skills.
- Knowledge of building materials preferred; but an eagerness to learn is an asset.
- Ability to work independently and as an active member of a team.
- Basic computer skills (operating computerized cash register, ordering merchandise for customers, entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software)
- Required to wear Personal Protective Equipment as prescribed in designated areas.

**PHYSICAL DEMANDS**:

- Ability to stand and walk for long periods at a time.
- Reach overhead to grasp materials.
- Bend, stoop, or squat to floor level on occasion.
- Manual dexterity.
- Strength and ability to lift and/or move products, commonly 30-50lbs and rarely up to 90lbs with company equipment or manual assistance.

**ENVIRONMENT AND PHYSICAL WORKING CONDITIONS**:

- Moderate noise level.
- Work with mechanical equipment daily.

**LICENSE OR CERTIFICATION: None Required**

**SALARY**: $22.89 - $27.47 per hour based on experience

**Job Types**: Full-time, Permanent

**Salary**: $22.89-$27.47 per hour

**Benefits**:

- Dental care
- Extended health care
- RRSP match

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Overtime pay

Application question(s):

- Are you bilingual? (English and French)

**Experience**:

- sales: 1 year (preferred)
- customer service: 1 year (preferred)
- construction materials: 1 year (preferred)

Work Location: One location

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