Housekeeping Manager

6 days ago

Whistler, Canada Westin Resort and Spa Whistler Full time

**OVERVIEW**:

- To assist the Director of Housekeeping with overseeing the overall daily operation of Housekeeping Department.
- To provide inspiring and strategic leadership while directing the activities of the Housekeeping Department in support of the mission, core values, standards and goals established by the company.
- Ensures that the housekeeping department meets high standards of quality and efficiency.
- Ensuring the overall cleanliness of the hotel in accordance with Marriott standards.
- To ensure all safety procedures are adhered, to follow all appropriate policies and procedures while constantly striving to improve all standards of operations. Ensure that guests are given personal and instinctive service and make every effort that the guest will have memorable lasting impressions about The Westin Resort and Spa.

**MAJOR DUTIES & RESPONSIBILITIES** **BUT NOT LIMITED TO**:

- Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards and promote team member empowerment.
- Train, supervise, schedule, develop, coach, discipline, associates in accordance with the hotels policies and procedures.
- Recruits and hires housekeeping staff; conducts performance evaluations and provides feedback for employees.
- Assists in controlling department budget and expenses.
- Assign projects, tasks to all associates and monitor progress.
- Responds quickly to guest requests/complaints in a friendly manner. Relays appropriate requests or complaints to the appropriate department. Follows up to ensure guest satisfaction.
- Investigates complaints regarding housekeeping services and takes corrective actions.
- Inspect rooms, VIP rooms, show rooms, public spaces and back of the house in accordance with brand standards. Update room statuses and maintain inventory of rooms daily.
- Inventories stocks to ensure adequate stocks.
- Coordinate with Engineering the repair, maintenance as relates to guest rooms and public spaces. Report defects in rooms and public areas and follow up on resolution.
- Developing and maintaining close and effective working relationships with Front Office, Engineering, and other cross functional departments.
- Monitor payroll daily.
- Check and complete online training regularly - for yourself. And ensure all other associates are updated with their online training.
- Health and Safety
- Shift hours: 1:00pm-9:30pm
- All other duties as assigned

**SKILLS AND EXPERIENCE**:

- Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others
- Ability to work well in stressful, high-pressure situations.
- Leadership, management, and supervisory skills
- Previous experience in a similar role in a similar size/type of property
- Must be able to build and maintain credibility and relationships with customers (internal and external)
- Working knowledge of applicable sanitation standards
- Knowledge of Lightspeed and other related systems.
- Computer skills
- Have great attention to details.
- Ability to implement and uphold service standards.

**GENERAL REQUIREMENTS**:

- Must be able to walk long distance, stand and exert well-paced mobility.
- Must be able to bend, stoop, squat and stretch to fulfill inspections tasks.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening, and hearing ability and visual acuity.

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