Parts Specialist

1 month ago

Dartmouth, Canada Strongco Full time

**Province**: Nova Scotia
**Branch**: Dartmouth
**Employment Type**: Full Time
**Number of Positions**:1

**SUMMARY**

The Parts Specialist is responsible for assisting Technicians with parts ordering, order entry and procurement, order tracking and Customer Service for all warranty and returns-related inquiries.

**DUTIES AND RESPONSIBILITIES**
- Prompt and accurate processing of parts orders;
- High level of customer service on the Parts counter;
- Physical inventory accuracy and daily cycle counts;
- Answering phone with a high level of service and urgency;
- Prompt ordering from vendors to fulfill customer orders;
- Filling and processing shipping and receiving documents;
- Timely processing of returns and credits;
- Proactive customer contact and telemarketing;
- Seek out opportunities to increase part sales;
- Backorder tracking and recovery;
- Ensuring a high level of support to the Service Department;
- Timely completion of duties as outlined by the Parts Supervisor;
- Must participate in the on-call rotation;
- Driver’s License required.

**CORE COMPETENCIES**:

- Has experience in a similar role with an aptitude for customer service and sales;
- Knowledge of the heavy equipment industry or a related industry is an asset;
- Must be proficient with Microsoft computer programs;
- Must have the ability to multi-task;
- Organize and prioritize work in a fast paced environment;
- Knowledge of SAP is an asset.

**EDUCATION/TRAINING**:

- Post-secondary diploma and/or relevant work experience.

**HEALTH AND SAFETY**:
It is our expectation that all Strongco Employees will conduct their work in a safe manner, abide by all Strongco safety policies and report all hazardous conditions and unsafe work procedures. In addition, Strongco employees will be required to report any and all incidences/accidents/near misses according to company policies.
- Strongco will accommodate people with disabilities during the recruitment and assessment processes. _If accommodation is requested, Strongco will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs._

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