Sales Supervisor Rosedale

3 months ago

Toronto, Canada James Perse Full time

**Sales Supervisor**

The Key Holder/Sales Supervisor's role is to support the Store Manager and Assistant Manager in all tasks necessary to the efficient operation of the store. To lead by example by providing the highest level of customer satisfaction, ensuring that all interactions with customers are memorable and up to company standards.

**Tasks**:

- Be a presence leading on the shop floor, acting as a brand ambassador and role modelling company behaviors
- Manage the customer flow to ensure the best possible service and that no client is left unattended
- Drive the use of digital assets to enhance the customer service experience
- Resolve difficult customer issues and escalate to management when necessary
- Supports Store and Assistant Manager with all other essential duties necessary for the efficient operation of the store - i.e. shipping, receiving and verification of merchandise, various back store functions, cash duties, visual merchandising, visual standards, etc.
- Adhere to and enforce loss prevention and security policies, credit policies and procedures, i.e. credit cards, discounts, employee purchases, deposit logs, return and exchange policies;
- Possess a thorough knowledge of company policies and procedures, and consistently follow and enforce company guidelines on operations
- Possess a strong understanding of the business and the ability to effectively communicate needs and ideas to elevate the business
- Participate in training activities for new employees and continued training for current employees
- Responsible for the opening and closing of the store, including securing doors, windows and merchandise, successful alarming of store and POS procedures

**Qualifications**:

- High school diploma or equivalent formal education
- 1 year retail selling experience
- 6 months to 1 year experience as a key holder/supervisor
- Strong leadership skills and the ability to motivate people to achieve sales objectives
- Excellent communication (verbal/ written) and customer service skills
- Customer Service oriented with a high interest in fashion
- Available to work retail hours (days, evenings, weekends)

We commit to respect all principles of equity in terms of employment.

Work Location: In person

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