Field Service Technician

4 weeks ago

Red Deer, Canada Xerox Full time

**About Xerox Holdings Corporation**

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional service technicians to delight our customers.

PRIMARY RESPONSIBILITIES:

- Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement in order to manage customer relations and optimize customer satisfaction.
- Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
- Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment
- Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required.
- Deliver customer training on assigned products to improve end user knowledge of equipment functionality

SKILLS AND QUALIFICATIONS:

- **Electro-mechanical experience** including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
- **Superior time management skills and RELIABILITY**. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals We value dependable employees who are eager to meet deadlines.
- **Valid driver's license**, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.
- **This is an extremely active position** that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.

**Here’s what success looks like in the first 60 days**:
You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:

- Comprehensive understanding of our company and customer service culture
- Clear expectations in reference of call load, territory alignment and client satisfaction
- Thorough knowledge base of the equipment and inventory needs to support your territory
- Able to actively and correctly complete service calls independently.

ADDITIONAL BENEFITS:

- Substantial growth opportunities for future career development within a supportive and collaborative company culture
- Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
- Paid time off, plus holidays and personal days
- © 2023 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries._

**Benefits**:

- Life insurance
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Red Deer, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)
- Technical support: 1 year (preferred)
- Equipment repair: 3 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: On the road

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