Wellness Coordinator

7 months ago

Kitchener, Canada Conestoga Students Incorporated Full time

Salary: $45,500 to $53,500
**Position**:Wellness Coordinator

**Location**:Conestoga College - Doon Campus and Waterloo Campus (travel to other campuses and work locations as required)

**Reports to**:Wellness Manager

**Time Requirement**:35 hours per week
(some evenings and weekends may be required on occasion)

**Pay Band (upon hire)**:$45,500 to $53,500

**Position Overview**

The Wellness Coordinator is responsible for the provision of CSI's wellness services and wellness programming, including (but not limited to) administration of the Wellness Office, practitioner services, student health plan, and the Student Nutrition Access Program (SNAP). This is accomplished through ensuring inventory, staffing, and quality are sufficient to meet the current needs of students.

The Wellness Coordinator also provides supervision and direction to part-time and contract staff in the provision of Wellness services and programming. In carrying out supervisory responsibilities, the Wellness Coordinator must cultivate and maintain a diverse and inclusive environment in which the variety of participants' backgrounds, experiences, places of origin, racial/ethnic identities, sexual identities, gender, ages, and more are heard, respected, and valued by everyone.

In carrying out the duties of this position, a great deal of autonomy is exercised with final overview by the Wellness Manager. It is also important that the Wellness Coordinator works extremely closely with the Wellness Manager to ensure that they are up to date on the basic overall operations of the Wellness department. In all activities, it is crucial that the Wellness Coordinator recognizes that service to students is a top priority.

**Duties and Responsibilities**

Supervision of Staff
- Provide direct day-to-day supervision of part-time and/or contract staff, including (but not limited to) Wellness Associates and Wellness Leaders
- Supervision includes motivating staff, conducting performance reviews, managing performance, and disciplining when needed in conjunction with the Wellness Manager and Human Resources (HR) department
- Oversee and monitor the work outputs of staff members to ensure a high standard of customer service is being provided at all times
- Create and conduct job-specific training for all Wellness staff, ensuring all legislated training and other necessary training are completed before working first shift on the job
- Ensure all employee documents are accurate and submitted to HR
- Create and monitor weekly work schedules for Wellness staff
- Review and approve bi-weekly part-time employee timesheets and submit to the HR department
- Plan and schedule regular staff meetings in conjunction with other department supervisors

Wellness Administration
- Oversee CSI's Wellness Office operations, practitioner services, the Student Nutrition Access Program (SNAP), and other services and programming to ensure that they are consistent, high-performing, and aligned with the established budget
- Provide administrative support and guidance to Wellness practitioners, such as Massage Therapist, Physiotherapist, and Chiropractor
- Create new client files and ensure appropriate paperwork is completed properly for all Wellness clients
- Ensure the Wellness Office and other service areas are maintained, clean, accessible, and in good working order at all times
- Maintain an adequate inventory of office and wellness supplies
- Research and implement continuous improvements to CSI's Wellness services and programming (such as new products and services) to ensure operations meet the needs of students as per the service plan
- Assist with projects outlined within the Strategic Plan that are based on the BOD ends and Management interpretation
- Cover the Wellness Office front desk as needed and/or in the absence of Wellness Associates or Wellness Leaders
- Respond to student and staff inquiries when required in a timely manner
- Work closely with the Wellness Manager to report the status of CSI's wellness operations.
- Prepare usage reports, inventory, service counts, etc. for the Wellness Manager
- Complete sales and direct deposit report daily for review by Finance department
- When required, process payments using the POS system and debit/credit card machine
- Collect feedback from student users to ensure that CSI continues to meet the current needs of students (this may be carried out through execution of initiatives determined by the Feedback Committee)

Health Plan Management
- Maintain contact with CSI's student health plan provider to troubleshoot day-to-day issues encountered with clientele
- Input health plan enrollment forms into database when required
- Process payments and invoices for the student health plan
- Collect and submit claim forms for submission to the plan provider
- Verify student enrollment and data accuracy through the College's Student Information System, troubleshooting data when necessary

Marketing and Communications
- Plan and exe

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