General Manager

6 months ago

Brant, Canada Nautical Lands Group Full time

**Job Title: General Manager**

**Supervisor: Vice President Operations**

**Department: Queensview Retirement Community**

**Summary**:
The General Manager is responsible for creating, stimulating, and maintaining a vibrant Community, one that attracts prospective community members, engages staff and suppliers and fosters an environment that enables existing Residents to live life to their fullest potential.

**Essential Duties and Responsibilities**:
Provide leadership, supervision, training, guidance, and communication while assisting with all aspects of Community management, including special attention to the following areas.

**Census**
**- **Develop and implement techniques and resources designed to attain and maintain one hundred (100%) occupancy at all times through effective community relations, special events, direct-inquiry calls, tours for prospective Residents.
- Drive occupancy primarily through sales, but also by way of managing the community marketing program lead generation.
- Manage the sales function end-to-end for the Community
- Data base lead management to maximize sales team prospect pipeline, through the use of Sherpa (CRM).
- Thorough knowledge of the competitive landscape.
- Manage the prospects’ information on our database (Sherpa) and review with Senior Management on a regular basis;
- Work with Marketing to gather, analyze and interpret competitive market data;
- Being creative, educated and persistent in your follow up with your potential residents to increase results.
- Work within the “extended market” to promote Queensview Retirement Community

**Budget**

Follow the approved operating budget in a manner that can enable the achievement of the targeted NOI. Communicate with the Management Team and obtain approval for exceptions from the Vice President.

**Regulations**
- Maintain an in-depth knowledge of all regulations/laws/codes pertaining to the Community’s operations including those set and monitored by RHRA, Public Health, LHIN, Fire Department, and the County of Brant.
- Respond, always, to all regulatory inquiries in a timely and professional manner
- Ensure all aspects of the Communities operations continually remain in compliance with all regulatory requirements and make Senior Management aware of any risks associated with either near or non-compliances.

**Resident Relations**
- Monitor and assess Resident satisfaction through continued personal interactions as well as through Town Hall meetings and surveys. Identify areas of concern regarding Residents’ well-being and develop/implement action plans to address any opportunities for improvement.
- Respond in a timely manner to Resident complaints regarding any issue to assure Residents are receiving services that meet Queensview Retirement Community’s standards. Make recommendations for solutions to the Vice President.

**Supplier Relations**
- Manage relationships and performance of all key suppliers.
- Identify/implement action plans to address any performance gaps
- Work with suppliers to identify opportunities for enhancing revenue and Community Members’ experiences.

**Human Resources/Human Capital**

Develop and maintain a compliment of staff who provide quality service and ensure Resident satisfaction to the highest level possible. This includes direct responsibility for hiring; training; supervision; scheduling of hours, breaks, and meal periods; performance management, discipline, and discharge.

**Maintenance**

Ensure that day-to-day building and ground maintenance issues are addressed and resolved adequately, either by Maintenance staff and/or contractors or Home Office Maintenance Department staff.

**Accounting**

Submit reports, invoices, and other financials; record revenue and expenses on a regular basis in accordance with Queensview Retirement Community’s guidelines.

**General Responsibilities**

Exercise managerial and supervisory authority in a manner that complies with Queensview Retirement Community’s guidelines and applicable laws. Interpret, implement, comply with, and effectively enforce Queensview Retirement Community’s practices consistent with such policies and laws.
- Provide effective and timely resolutions to problems occurring in Queensview Retirement Community, using available resources and following Queensview Retirement Community’s guidelines.
- Concentrate on issues impacting all operating areas of the Community and Resident satisfaction through weekly meetings with the Management Team.
- Responsible for responding to emergencies, evaluate Resident needs, and take appropriate action.
- Assist with all programs and requirements necessary to make Queensview Retirement Community profitable and successful.
- Attend conferences, training sessions, and managerial meetings as required.
- Delegate appropriate responsibilities to other staff members in order to meet the needs of Queensview Retirement Community.
- Be responsible for maintaining normal business hours fo

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