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Wedding Specialist
5 months ago
**_The Westin Nova Scotian, in the Seaport District, offers travellers a relaxing retreat with stunning views of Halifax Harbour in a location central to restaurants and attractions. Our modern, upscale rooms and suites feature luxurious accommodations with contemporary amenities._**
**_With over 24000 sq ft of well appointed function space and a wonderfully talented culinary team, we are able to meet every events' need._**
**_We are passionate professional hoteliers dedicated to the art of hospitality_**_Our team members are dedicated to providing exceptional personalized service to our guests;_**_our dedication to the customer shows in everything we do._**
**_We put people first We take care of our associates who in turn take care of the customers._**_Our customers are our associates, guests, owners, investors and communities. _**_Mutual respect is at the heart of every customer exchange._**
**Wedding Specialist**
The Hotel Business is your first love and selling the hotel's catering space is a close second. In the role of
**Wedding Specialist**you have the chance to help our brides and grooms have a memorable wedding experience.
Catering Sales is all about making a promise and then delivering on that promise with the support of a busy banquet and culinary team who create the wow experience. In the role of
**Wedding Specialist**you will:
- **Be an Ear that Hears** - listen to clients and see their vision so that you can capture their business while delivering on the bottom line. Stay tuned in and rapidly follow up on inquiries, concerns and issues, providing an exceptional customer experience and making yourself the "go to" person for future event needs.
- **Be Creative -** help the guest's vision become a reality as you guide them through everything from menu planning to the right centerpiece and then ensure your team understands what needs to be done by providing them with clear and detailed specifications. Thus the client's vision is realized.
- **Be a Community Presence -** represent your hotel in the local community and be seen as resource when the local community needs to plan a wedding event.
- **Be a Hotel Presence -** be sure you know, support and celebrate the hotel's staff as it takes a team to ensure a successful function. Also be a department presence, ensuring your team is always kept informed of "what they need to know".
- **Be Manager on Duty -** if requested.
**Requirements**:
**JOB SUMMARY**:The**Wedding Specialist**shall ensure that the high standards of servicing weddings are adhered to from selling to execution.
In this position you will be expected to be available to proactively attend trade shows, meet with wedding couples, facilitate menu tastings, complete detailed and accurate event orders and collect final payment for the event. Further, you will be the wedding couples' on-site contact on the day of the wedding, to ensure all expectations and details are exceeded.
**ACCOUNTABILITIES**:The key outcome is for the**Wedding Specialist**is to work cohesively with the sales, catering and banquet teams to ensure that all weddings are seamlessly executed and clients' expectations are exceeded. Ultimately, they are to ensure that the revenues generated by the wedding markets meet or exceed budgeted expectations.
**EDUCATION & EXPERIENCE**:
- At least 3 years of progressive experience in a hotel or a related field required.
- High School diploma required.
- Word processing experience a necessity.
- Micro Soft Excel experience a necessity.
- CI/TY (Marriott's Sales and Catering system) experience is preferred.
- Degree in Hospitality and Tourism Management, Event Management certificate or diploma is preferred.
- Background in booking or servicing weddings is an asset.
- Background in Conference Service Management is an asset.
- Bilingual (English/French) preferred.
**REQUIREMENTS**:
- Long hours sometimes required.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Must be able to work some evenings and weekends.
**DUTIES & FUNCTIONS**
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance as required by event scheduling and clients needs.
- Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working.
- Maintain confidentiality at all times when performing job requirements.
- Utilize any and all software packages that are required at hotel or corporate level.
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