Data Quality Associate

2 weeks ago

Montréal, Canada Lifeline of Canada Full time

Connect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years.

This position of **Data Quality Associate (onsite, Toronto)** will be an integral role within our Lifeline Canada business. Since 1974, more than 700,000 Canadian subscribers have benefitted from Lifeline. Today, our range of medical alert services provide patients with access to help at home or on the go. Only Lifeline offers AutoAlert, the most widely adopted automatic fall detection technology on the market today and an excellent choice for those with a history, risk, or fear of falling. Our commitment to service delivery and the people behind the Lifeline name make us stand apart. Lifeline is also the only medical alarm service integrated with the Canadian healthcare system. Through partnerships with hospitals, healthcare agencies, and senior living residences. Lifeline is available to communities across the country.

At Lifeline Canada, our aim is to support our growing senior population, and their goals to age in place. The Lifeline service plays an important role in the transition from hospital to home to support independent at-risk seniors, as well as patients with chronic conditions. For more than 45 years, we have helped families support their loved ones so they can live more confidently at home knowing help is available at the push of a waterproof button, 24 hours a day. Our highly trained and caring Response Associates make this possible - whether it’s emergency services, a family member, or a neighbor. With its Canadian head office in Toronto and two national Response Centres, Lifeline is the country’s leading medical alert service.

Connect America, as North America’s largest independent provider of connected care, delivers a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.

At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.

**In this role, you have the opportunity to**

Deliver personalized and professional customer service critical to the safety of our Lifeline subscribers.

**Hourly Rate**: $19.50 - $20.50 CAD per hour**

**Bilingualism**: French/English an asset

**Work Schedule**:
**Training**:Monday - Friday 9:00 am -5:00 pm for two weeks.

**Normal Working Hours: 8-hour** shifts between 8:00 am - 8:00 pm, scheduled Monday to Friday.

**You are responsible for**
- Sorting and scanning incoming mailed-in CarePlans
- Entering appropriate data and verifying accuracy of existing information
- Sorting incoming faxes and distributing them to various departments
- Answering inbound customer service calls, faxing and photocopying material
- Meeting daily performance targets
- Completing daily tasks and participating in ad-hoc administrative activities as assigned

**You are a part of**

Team-oriented, customer service driven, and friendly environment that blends technical understanding of our products and accuracy.

The **Subscriber Services** team in our **North York (Don Mills and Lawrence)** office, providing the best customer service and administrative support with positive, friendly and accurate information to our Lifeline Subscribers and your colleagues. You are joining a professional, dedicated and passionate team who are Working Together for a Better Tomorrow. We are at the forefront of the Healthcare industry by providing the ability to diagnose confidently, improve care, and increase the quality of life for Subscribers across North America.

**To succeed in this role, you should have the following skills and experience**
- High School Diploma or GED required
- A minimum of 2 years of data entry and administrative-related experience
- Demonstrate proficiency in oral and written communication; with a fast and accurate typing speed of 40+ wpm
- Details Orientation, ability to multitask, and computer literacy
- Fluent French (verbal and written) is considered an asset
- Ability to work independently and flexibly in a fast-paced environment

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