Housekeeping Room Attendant

4 months ago

Red Deer, Canada Red Deer Resort & Casino Full time

Are you looking for a dynamic and rewarding part-time role in the hospitality industry? Red Deer Resort & Casino is seeking dedicated and detail-oriented individuals to join our team as Room Attendants. In this position, you will play a key role in ensuring our guests have a clean, comfortable, and memorable stay. If you have a passion for delivering excellent service and enjoy working in a team environment, we would love to hear from you

Under the direction of the **Executive Housekeeper**, the **Room Attendant** is responsible including but not limited to making beds, cleaning bathrooms, and changing towels. You may also need to address guest inquiries, requests and complaints in a prompt and courteous manner.

**Essential Duties and Responsibilities**
- Efficiently cleans assigned number of rooms per day, keeping within departmental standards
- Must follow the Health and Safety Rules and Procedures of the hotel
- Cleans all assigned service areas keeping them clean, safe and hygienic
- Packs and replenishes trolleys to the required standard at the end of each shift; keep trolleys neat and tidy
- Advise Supervisor of stock shortages and required supplies
- Respond to guest inquiries, requests and complaints in a prompt and courteous manner
- Record lost property items left in guest rooms and provide them to the Supervisor
- Secures guest rooms, ensuring all doors and windows are closed when the room clean is complete
- Promptly report maintenance and safety hazards to the Supervisor/Manager
- Take personal responsibility for equipment, ensuring it is operated correctly and secure at all times
- Maintain up-to-date knowledge of all chemicals and cleaning products, and the correct handling procedures
- Attends departmental briefings, training, meetings etc., as directed by the Supervisor/Manager ensuring all relevant information is passed on
- Reports any unusual or suspicious persons/activities happening in the area of security to the manager, therefore looking after the welfare and safety of both staff and guests
- Responsible for replacing and reporting missing items in the room such as remote control, do not disturb sign, luggage racks etc.
- The immediate supervisor/manager may change your role/duties depending on the needs of the operation
- Performs other duties as required

**Education, Qualification and Requirements**
- Must be able to provide a clean criminal record check
- Previous related experience preferred
- Physically able to perform all duties of the position
- Ability to follow instructions and to work independently
- Excellent time management skills with the ability to work well under pressure
- Workplace Hazardous Materials Information System (WHMIS) is an asset
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Strong work ethic and positive team attitude - Able to communicate both verbally and written in English
- First Aid/CPR preferred

**Work Environment**
- Able to stand and walk repeatedly over the course of a shift
- Ability to tolerate exposures to heat, cold and water
- The employee must frequently lift and/or move up to 20 pounds.
- While performing the duties of this job, there may be stooping, kneeling, bending, reaching and crouching
- Regularly exposed to including but not limited to contaminants, industrial cleaning chemicals, and dust and dirt.

**Hours of Work**
- The hours of work for this position will vary depending on operational requirements but will include early morning, evening and late night, as well as weekends and holidays.

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