Student Information Technology Service Technician

4 days ago


ChathamKent, Canada Chatham-Kent Full time

**SUMMER STUDENT POSTING**

**Job description**

The primary responsibility of this position is the successful completion of the annual computer lifecycle replacement project. The IT Service Technician student is responsible for planning and executing the rollout activities of computers to municipal staff and collaborating with extended IT support resources. It is imperative that the student has excellent customer service and interpersonal skills as well as great technical knowledge. The student needs to demonstrate an ability to speak with customers in user terms to troubleshoot issues and familiarize them with their new computer equipment upon first use.

**Essential responsibilities**
- Demonstrate Chatham-Kent’s core values and competencies
- Provide technical assistance and training to system users
- Responds to client enquiries concerning system operation
- Assess job related tasks as assigned and implement their completion to the satisfaction of the end user
- Maintain the proper installation of hardware and software
- Install, modify and make minor repairs to computer hardware and software
- Install or assist in the installation of hardware and peripheral components such as monitors, keyboards, printers and disk drives on user's premises
- Install standard corporate software and any specific software packages requested by the ordering business unit
- Diagnoses system hardware, software and operator problems
- Work mostly indoors

**Essential qualifications**
- Must currently be enrolled in a related IT post-secondary program
- Experience with Windows 11 installation and configuring computers
- Experience with connecting computers to a local area network
- Experience with installing software
- A professional and courteous phone manner
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Solid organizational and time management skills
- Strong problem-solving skills and decision-making ability
- Ability to work independently

**Completion of these certifications would be an asset**
- CompTIA A+ Certification
- Microsoft 365 Certified Endpoint Administrator Associate
- MS-900: Microsoft 365 Certified: Fundamentals
- ITIL v4 Foundations certification

**Work environment/hours of work**
- This position works mostly indoors
- This position works weekday hours
- This position works onsite from the Chatham-Kent Civic Centre located in Chatham, Ontario and travels frequently to other municipal locations across Chatham-Kent using a municipal vehicle.

**Driver’s licence/vehicle requirements**

**Background check requirements**

**Essential physical and/or safety requirements**
- Walking: frequent walking on level surface
- Sitting: frequent sitting in a chair (students will be sitting 75% of the time to support user issues)
- Hands: frequent fine finger dexterity (movement), mousing (50 - 75% of the time the student will be working with a keyboard)

**Benefits**

This summer student position will receive vacation and statutory benefits in accordance with Employment Standards Act.
- ____

The Municipality of Chatham-Kent is an equal opportunity employer, committed to fair and accessible employment practices that attract and retain talented employees in a workplace that is inclusive, supportive, and reflective of the diverse community we serve.


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