IT Service Support

3 weeks ago


Mississauga, Canada Fugro Full time

Job Description

Job Responsibilities:
- Capable of assisting and training end-users remotely and in person.- Investigate and diagnose all Incidents and Service Requests.- Strong customer service skills.- Communicates well and can collaborate across functions.- Basic understanding of IT basic operations, productivity tools such as MSWord,
- MS-Excel, and technical knowledge of desktop hardware.- Has attention to detail and is organized.- Results-oriented and adaptable individual will actively seek to improve the
- customer experience.- Create documentation with local procedures and information about local processes.- Keep IT inventory updated.- Be responsible for managing IT stock, and do all negotiations with external vendors to request/buy/ maintenance of all
- _IT_ equipment.

Job Requirements:
- Legally authorized to work in Canada without restrictions.- High school diploma or equivalent required, Associates degree or equivalent degree preferred.- 3+ years of related IT support work experience in remote support, phone support, customer service, and project experience (either assisting in a minor project management or Business Analyst role).- 3+ years of providing IT support to end users remotely and in person.

Disclaimer for recruitment agencies:



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