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Customer Service Team Leader

4 weeks ago

Boucherville, Canada Spa Nordic Station Full time

**YOUR WORK ENVIRONMENT**

Open since 2004 and one of the first Nordic spas in Quebec, Spa Nordic Station has developed on an enchanting site, through the trees and on the banks of the Castle Brook River in Magog. The place has been laid out with a concern for intimacy and contemplation, in an antique decor with a warm and unique character.

Join our caring and warm team who are committed to offering a unique experience to their customers We offer many advantages and generous care and thermotherapy privileges to our employees

**YOUR MISSION**

As Customer Service Manager, you will support and motivate the team of advisors on your shift in the following functions:
**Picking up and leaving customers**:

- Welcome them warmly, guide them in their choices and answer their questions, complete billing and payment, deliver items for their spa stay, advise on products for sale at our boutique.

**Call Handling**:

- Answer calls, inform clients about packages, promotions and treatments, take reservations in our system, maximize appointment schedules, optimize sales of treatments and gift certificates, confirm therapist appointments, make telephone tapping when required.

**Team management**:

- Ensure the presence of employees on their shift and ensure that the number is suitable for the traffic, designate breaks and enforce them, ensure the proper functioning of the department, manage complaints that could not be answered by advisers.

**QUALITIES SOUGHT**
- You are bilingual and have at least 2 years of experience supervising a team in a pro customer service environment, and are a positive leader;
- You demonstrate excellent communication skills, are naturally dedicated and smiling.

**SCHEDULE**
- Permanent full-time position;
- Availability varies including evenings and weekends.

**Why join the SKYSPA Group?**

**SKYSPA Group is a second family that offers you many benefits**
- Free access to our 4 spas for you and a guest, from Day 1;
- Generous discounts on all our treatments;
- Group Insurance* ;
- Corporate RRSP*;
- An undeniable team spirit;
- A very pleasant working environment;
- Casual dress code;
- Flexible hours;
- And more
- Only full-time positions are eligible for group insurance and RRSPs