Kennel Attendant/cleaner

7 months ago

Toronto, Canada Guildcrest Cat Hospital Full time

**Job Summary**
The Kennel Attendant is the primary support for hospitalized or boarding patients and the responsible for maintaining the highest level of cleanliness and sanitation throughout the clinic. Kennel Attendants are the first to notice important signs and symptoms of the patients. They are required to work closely with the Veterinary Technician to report patient status and abnormalities as they arise. Kennel Attendants are expected to provide care for the patients, maintain the cleanliness of the clinic, and provide exceptional service to our clients and support to other staff members.

The Kennel Attendant will maintain a professional appearance and behave in a professional manner at all times, and relay viable information to clients as directed by the Veterinarian and/or Veterinary Technician. It is expected that the Kennel Attendant carries out their work to the best of their ability and does nothing to bring the name of the hospital into disrepute.

In addition to the responsibilities outlined below, the Kennel Attendant may be expected to carry out additional tasks, if it is considered reasonable by both Guildcrest Cat Hospital management and the individual involved. If any issues should arise the Kennel Attendant is required to report to the Manager. Responsibilities include, but are not limited to, the following:
**Education Qualifications**
- Post-secondary diploma
- Work efficiently with windows computer and various software
- Have basic computer literacy; including typing, faxing, and scanning
- Education/experience in animal care industry or specific veterinary sector

**Essential Qualifications**
- Work with or without direct supervision
- Enjoy working with animals and people
- Recognize relevant behaviour and health changes in patients
- Manage time accordingly to ensure that all work is completed within the allotted time
- Calmly and safely restrain animals that may struggle, bite or scratch
- General animal husbandry and/or specific veterinary experience is required
- Provide exceptional service to clients and their pets
- Maintain a harmonious and cooperative relationship with those encountered during work
- Must be capable of making independent, common-sense decisions and solve complex problems
- Must be able to multitask and work effectively in a fast-paced environment
- Respond quickly and efficiently to communication and signals from colleagues, animals, and equipment
- Maintain a neat and professional appearance
- Handle all forms of monies with honestly and integrity

**Language Skills**
Employees must be able to effectively communicate, read, write, and comprehend instructions in English. Must be able to present information to clients, colleagues, and other industry professionals effectively.
**Physical Demands**
Physical duties such as sitting, standing, walking, bending, and lifting. The physical demands described are those which must be met to perform the essential functions of the job. While performing this job, employees will be required to sit, stand, walk, reach, or kneel for extended periods of time. Employees must be able to grasp, hold and manipulate objects. The employee may be required to frequently lift and/or move objects and animals up to 40 lbs (18kg). [1]

**Kennel Attendant Duties**

**General Tasks**
All positions at Guildcrest Cat Hospital must have basic knowledge that allows them to cover or assist other areas of the clinic. These general tasks include, but are not limited to, the following:

- Carry out opening and closing duties as necessary
- Work efficiently with computers using AviMark Veterinary Software
- Keep accurate, up-to-date, and detailed medical record for all patients
- Handle client complaints and follow complaints protocol - report to the manager
- Scheduling appointments
- Update client and patient files; including records, lab results, history notes etc.
- Placing, receiving, and unpacking orders
- Invoice clients and process transactions
- Ensure that working areas are fully stocked with required supplies
- Assist in the general maintenance and cleanliness of the clinic
- Provide knowledgeable and accurate information to clients
- Maintain radiology and controlled substances logs in compliance with CVO and federal policies
- Volunteer to take shifts to administer medication to cats over the weekends and holidays
- Other duties as assigned

**Supervisory Responsibilities**
Kennel Attendants are expected to assist in the supervision of other staff members, overseeing their quality of animal care and delegating tasks as necessary. Kennel Attendants should act as a mentor to junior staff members, helping them to learn and work as part of a team.
- Promote a positive attitude and demonstrate a commitment to the practice
- Assist in training and guidance of new employees
- Provide leadership for colleagues in a professional way
- Provide ideas from improvement within the practice
- Supervise other staff members to ensure patients are rec

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