Whole Body Order Writer

4 months ago

Toronto, Canada Whole Foods Market Full time

Orders, replenishes, and merchandises Whole Body products and participates in regional and national sales promotions. Performs all functions related to breaking down deliveries, moving back stock to floor, and merchandising new products, and stocking shelves. Assists Team Leader in organizing and developing promotional displays and maintaining OTS standards. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

**Responsibilities**:

- Purchases and replenishes products through proper buying procedures.
- Ensures orders are timely and accurate to monitor inventory turns.
- Ensures the product mix meets varied customer dietary needs and requests.
- Achieves and exceeds assigned / established margin and sales targets.
- Builds product displays according to movement, promotions, profitability, value, and regional guidance.
- Oversees customer special order procedure.
- Maintains and monitors department waste, spoilage, and transfer logs.
- Maintains a safe, clean and well-organized working and shopping environment.
- Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
- Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
- Performs other duties as assigned by store, regional, or national leadership.
- Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
- Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
- Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
- Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
- Immediately reports safety hazards and violations.

**Job Skills**:

- Extensive product knowledge, including production, distribution, seasonal availability, advances, and trends.
- Familiarity and/or willingness to learn about products, nutritional information, and other areas of study.
- Demonstrates a desire to grow with the Whole Body team.
- Ability to educate team on product knowledge and convey enthusiasm.
- Strong basic math skills.
- Knowledge and ability to use computer programs such as Microsoft Word, Excel, Outlook, and ordering systems.
- Strong to excellent communication skills and willingness to work as part of a team.
- Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
- Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
- Ability to follow directions and procedures; effective time management and organization skills.
- Passion for natural foods and the mission of Whole Foods Market.
- Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
- Understanding of and compliance with WFM quality goals.

**Experience**:

- 12+ months retail experience.

**Physical Requirements / Working Conditions**:

- Must be able to lift 50 pounds.
- In an 8-hour work day: standing/walking 6-8 hours, sitting 1-4 hours.
- Hand use: single grasping, fine manipulation, pushing and pulling.
- Work requires the following motions: bending, twisting, squatting, and reaching.
- Exposure to FDA approved cleaning chemicals.
- Exposure to temperatures:
90 degrees Fahrenheit.
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.
- Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
- May require use of ladders.
- Reasonable accommodations are available upon request for all parts of the recruitment process._

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