Care & Operations Manager

2 weeks ago


Scarborough, Canada Canadian Religious Stewardship Full time

**CARE & OPERATIONS MANAGER**

If you are passionate about seniors and the frail elderly, comfortable in a Catholic environment, flexible, a collaborator, committed to compassionate service, interested in a long-term relationship with a group of Sisters and Priests, and have a background in healthcare, this position may be for you.
- **I. The Organizations**_

The employer for this position is _Canadian Religious Stewardship _(CRS), a not-for-profit charitable organization established by Catholic Religious Institutes from across Canada. CRS is assisting Catholic Religious Sisters and Priests across Canada. This position will be based at Presentation Manor for Seniors in Scarborough Ontario.

Our clients at Presentation Manor for Seniors include several Catholic congregations including Sisters and Priests living in independent, assisted living and memory care along with other lay persons residents in Scarborough, Ontario.
- **II. The Position**_

You will provide leadership to a small group of six experienced and dedicated full time CRS health care employees (three Care Companions, two Registered Practical Nurses and one Care Navigator). While this is a management position, our team is small and you will be expected to work on the frontline providing direct care and companionship for the large proportion of your time. You will be required to closely coordinate the additional care and social support provided by CRS with the Director of Care at Presentation Manor for Seniors.

As the CRS Care & Operations Manager you will provide planned, resident/patient centered health and social care in accordance with the provincial standards and the needs of the various congregations. You will liaise with Allied Health Professionals for those Religious living in long-term care at Providence Healthcare (across the street from the Manor).

This permanent position requires a deep sense of commitment, responsibility and readiness to be available for urgent situations as they arise.
- **III. Requirements**_
- Certification of competence from the College of Nurses of Ontario
- Successful completion of RPN medication administration course or equivalent
- Five years of health care experience
- Three years of leading and coaching staff
- Excellent knowledge of, and ability to navigate the Ontario health care system
- Valid Basic Life Support (BLS) Cardiopulmonary resuscitation (CPR) Level C certificate and First Aid certification
- Valid driver's license
- Physically fit to perform duties
- Available to occasionally work evenings or weekends
- Willingness to, as a professional, occasionally respond to emergencies as they arise
- Vulnerable Sector Police Check
- **IV. Key Responsibilities**_

Key responsibilities include, but are not limited to:
Collaboration and Care Planning:

- Collaborate with residents, CRS, and Presentation Manor for Seniors staff
- Assist Religious in goal setting and identify strategies for desired outcomes
- Work in partnership with each member of the Religious community and the the Presentation Manor and CRS care teams to create individual care and service plans aligned with identified priorities and desired outcomes
- Determine eligibility for, coordinate services, and refer patients
- Lead, coach, mentor, and supervise CRS Care Companion(s) and RPNs
- Complete other duties as required working in collaboration

Communication and Coordination:

- Foster communication with Presentation Manor for Seniors' care team members, including representatives of the congregations (e.g., health committee and animator), Providence Healthcare, physicians, specialists, and other healthcare professionals such as CareRx Pharmacy
- Coordinate vendor and resource utilization involving medical equipment and supplies
- Respond to resident concerns and ensure appropriate action taken and or concern communicated
- Collaborate for the coordination of Presentation Manor Infection Prevention and Control, Health and Safety, and Clinical Programs.

Resident Support and Well-being:

- Ensure regular visits to Religious
- Schedule and accompany Religious to medical appointments, including Emergency Department visits as required
- Process the orders and safe keeping of drugs and narcotics and administer in compliance with all regulatory requirements, scope of practice and policies and procedures
- Assess understanding of, and learning needs related to diagnosis, treatment, available resources, illness adjustment, and coping mechanisms
- Facilitate understanding and collaboration among members of the Religious and their multidisciplinary care teams
- Advocate for Religious health care needs
- Promote physical, intellectual, emotional, psychosocial, and spiritual well-being of Religious

Documentation and Compliance:

- Maintain detailed and accurate client documentation
- Complete and ensure resident's clinical care assessments, care/service plans, and documentation are accurate and up to date and changes communicated as required
- Imple



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