Data Clerk

1 month ago

Pembroke, Canada Ottawa River Power Corporation Full time

**Data Clerk - Collections**

**(Pembroke Operations Centre)**

Nestled along the scenic Ottawa River, Pembroke stands as a vibrant hub in the Ottawa Valley, offering affordable living, healthcare access, and a dynamic lifestyle. Ottawa River Power Corporation (ORPC) is currently seeking a motivated Data Clerk to strengthen our Front Office team, focusing on collections and customer care excellence.

As a Data Clerk at ORPC, you will play a crucial role in maintaining our commitment to providing outstanding service to our customers. This position offers the unique opportunity to work in a dynamic, challenging environment that fosters personal and professional growth. Team members at ORPC enjoy a supportive workplace that values diversity, innovation, and community engagement, alongside a competitive benefits package that includes health, retirement plans, and professional development opportunities.

**Duties and Responsibilities**
- Provide exemplary front-line customer service, efficiently addressing and resolving inquiries and concerns related to billing, including high bill complaints, to ensure accuracy and customer satisfaction.
- Handle collections and billing processes and respond promptly to all customer queries, interpreting and summarizing requests to facilitate resolution.
- Process service requests for other departments, meter changes, and necessary updates to customer accounts in a timely and accurate manner.
- Assist in reception duties, supporting customer payments and collections as needed, and manage the processing of residential and retailer accounts with precision.
- Conduct tests on rate and program changes within the CIS system, ensuring accurate implementation and adjustment of customer accounts, especially within monthly payment plans.
- Maintain quality control checks to verify work quality, including filing and scanning tasks, while also providing accounting support.
- Contribute to department process improvement by developing efficiencies that enhance productivity and adhere to departmental procedures, company policies, and regulatory requirements.
- Promote various customer services and company initiatives.
- Other duties assigned.

**Required Skills, Qualifications, and Core Competencies**

**Qualifications**:

- A diploma in a business or administration-related program is required.
- At least two years of relevant experience in a customer service position.
- Minimum two years of experience in a customer service role, with a preference for those familiar with collections processes.
- Strong analytical and accounting skills, capable of detailed billing and account adjustments.
- Knowledge of the Ontario Energy Board’s regulations is beneficial.

**Core Competencies**:

- Ethical Conduct: Upholds the highest standards of integrity and accountability in all actions.
- Organizational Skills: Exhibits excellent organizational capabilities, with a keen ability to manage priorities in a fast-paced and demanding environment.
- Attention to Detail: Demonstrates a meticulous attention to detail, ensuring accuracy and efficiency in all tasks.
- Communication and Interpersonal Skills: Possesses strong verbal and written communication abilities, fostering effective and professional relationships with customers, staff, and external agencies.
- Results-Driven: Shows a clear focus on achieving outstanding results, demonstrating determination and a strong work ethic.
- Creative Thinking: Brings innovative and creative solutions to challenges, contributing to the continuous improvement of our services.
- Initiative: Proactively identifies opportunities for improvement and takes action to implement solutions.
- Dependability: Is reliable and committed, consistently meeting and exceeding expectations in all aspects of their role.

**Additional Requirements**:
**How to Apply**

**Job Types**: Full-time, Permanent

**Salary**: $27.36-$31.09 per hour

**Benefits**:

- Company pension
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Monday to Friday
- On call
- Overtime

Supplemental pay types:

- Overtime pay

Work Location: In person

Application deadline: 2024-04-05

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