Service Writer

**Inner City Diesel Ltd. (ICD)** is excited to announce we are seeking a **Service Writer **to support our growing needs We are looking for someone to develop strong relationships with customers through successful management of product and service delivery.

**About Inner City Diesel**

ICD is a privately owned, proud First Nations company, that is actively growing its workforce and services across Western Canada. ICD Group is your one stop shop for all your maintenance, pumping, dredging, tailings, and fleet management needs

**Why work for us?**
- Health & Safety is our #1 priority.
- Rewarding career opportunity
- Supportive team of professionals who believe in safety & providing exceptional services.
- Competitive Wages.
- Health & Wellness Benefits, Group RRSP, and more

**At ICD, we prioritize customer relationships built on honesty and trust.** Join a team where our culture revolves around being your #1 Trusted Provider.

**Responsibilities**:

- Answer inquires and provide information to customers.
- Maintaining computerized customer profile information.
- Developing cost estimates.
- Explain the type and cost of services offered to customers.
- Receive and process payments on cash accounts.
- Investigate complaints and work closely with Supervisor to resolve them
- Access and process information including ensuring that all PO’s are in place before work commences.
- Maintain records and statistics via excel spreadsheets.

**Required Qualifications**:

- **Minimum of 2 years’ working experience as a service writer**:

- 1 year of parts ordering experience
- Strong computer skills
- Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally always.

**Desired Qualifications**:

- Previous automotive, fleet & equipment experience is an asset.

**Key Strengths and Competencies**:

- Ability to multitask, remain organized and work well under pressure
- Strong customer service and troubleshooting skills.
- Strong work ethic and positive team attitude.
- Willing to follow all ICD Employee Policies
- Willing to follow all ICD Health, Safety and Environmental Procedures
- Comprehensive alcohol and drug test clearance letter
- Copy of valid Class 5 driver’s license
- Copy of current 3-year clean driver’s abstract
- Copies of training certificates
- Please note, this job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization. Only those applicants that have been selected for an interview will be contacted._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Tuition reimbursement

Schedule:

- 8 hour shift
- Day shift

Application question(s):

- Do you have your own form of transportation to get to and from work (public transit not available)?

**Experience**:

- Service Writer: 2 years (required)
- automotive, fleet, and/or equipment: 1 year (preferred)
- parts ordering: 1 year (preferred)

Work Location: In person