Coordinator, Security Operations

3 weeks ago

Toronto, Canada MLSE Full time

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

**Job Description**:
This role will report to the Manager, Security Operations Scotiabank Arena for delivery while working closely with the Security Programs and Safety teams for program and operational support.
- Provide leadership, management and oversight of all events and Guards (event & facility) at all venues in accordance with MLSE policies, processes and standard operating procedures
- Ensure guard team and contractors have the skills, tools, equipment and procedures for effective security operations
- Lead/oversee operational events providing excellent security services and customer service
- Develops security plans, procedures and post orders related to the operation of the facilities and the team activities for the Toronto Raptors, Toronto Maple Leafs and LIVE events
- Acts as the security primary point of contact for the league and team security representatives for arena and stadium matters during events
- Develops and maintains cooperative working relationships with appropriate team personnel, facility personnel, contractors, local law enforcement, other MLSE employees
- Manage and address the functionality of and requirements for safety and security infrastructure including CCTV, access control, doors/locks, fences, AEDs, first aid kits/supplies and other infrastructure and supplies that are part of the safety and security program
- Continues to look for efficiencies and modernization of systems and programs including security infrastructure and design
- Assists in the development of guard procedures and training programs
- Applies and executes MLSE security policies, procedures, and standards,
- Provides mentorship and input on facility security requirements and operations to MLSE Corporate Safety & Security,
- Provides access control to team spaces and practice areas at the team’s facilities
- Plans for, directs, and supervises contracted security service personnel in accordance with services contracts
- Facilitates player and employee arrivals, departures, and movements within the team facilities
- Conducts regular safety and security assessments, and reviews, related to the facilities
- Ensures all league submittals relating to security are completed prior to and post-game
- Responsible to assist in the development of budgets and meeting budget targets
- Assists with the identification of and development business cases to replace systems/infrastructure
- Reports security incidents, issues, and concerns to MLSE Security and Safety Programs, and
- Performs other security related duties as advised

**Qualifications**:
- A minimum of 2 years of recent, related experience in a large venue or facility operational role
- Transformative leader able to drive results through influence and collaboration
- Experience managing large teams is critical
- Report writing, investigations, and document management skills required
- Proven results in delivering outstanding customer service
- Experience in security screening and management of security systems
- Experience with training others is considered an asset
- Experience creating user materials; presentations, quick reference guides, manuals
- Collaborative and articulate team player
- Focused and detail oriented
- A positive, friendly, and collaborative approach incorporating

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