Security Operations Manager

3 weeks ago

Toronto ON, Canada Securitas Security Services USA, Inc. Full time

Securitas is currently seeking a Security Account Manager to join their client in the Scarborough area. We are seeking an individual with experience in a corporate setting. Securitas is proud to employ over 350,000 employees globally in various industries with our clients and we are looking to add to our family.

The Security Account Manager (SAM) serves as a security advisor for the client and provides strategic direction and leadership for the assigned facilities. The SAM will have responsibility for the overall account strategy and management, including the execution of the client security program strategy, account management and the alignment of Securitas’ and clients’ goals. Proactive account management that includes consistency across the portfolio, the refinement and improvement of processes, and the resolution of issues with recommendations to avoid reoccurring issues in the future. 

Hours: Monday to Friday 8:30AM-5:00PM.

The SAM directs or completes tasks associated with these areas of responsibilities:

  • Serves as a key point of contact and expert for all on site security systems.
  • Ensures appropriate staffing levels, in collaboration with area management.
  • Manage security supervisors and security guards in a 24/7 environment.
  • Coordinates with the client to support special events or emergency coverage as needed. 
  • Able to draft SOP and continuously update them based on client needs.
  • Travel to locations in Durham Region on occasion. 
  • Develop and maintain Emergency Preparedness and business Continuity Plans.
  • Provide training to all building staff to effectively deal with any disaster situation.
  • Work closely with Security and Life Safety & Operations staff in emergency preparedness exercises and drills.
  • Communicate emergency procedures and evacuation plans to all staff.
  • Provide support and guidance to Operations staff in their day-to-day duties related to life safety systems.
  • Liaise with staff through regular meetings to provide and maintain the highest level of Life Safety services and resolve issues.
  • Oversee maintenance and use of Security & Life Safety systems within the facility to ensure high standard, cost-effective service.
  • Review new technology, systems and trends in Life Safety to ensure best value services for current and long-term planning.
  • Attend all on-site construction meetings and reports any noted deficiencies to client for appropriate follow-up actions.
  • Manages programs necessary to comply with fire codes and standards applicable.
  • Maintains documents relating to fire, Security and life safety.
  • Provides direct team supervision for the guard force assigned to client headquarters.
  • Ensures compliance with all training commitments for all client-assigned personnel.
  • Coordinates monthly KPI scorecards and works with Securitas Management to prepare / present Quarterly Business Reviews (QBR)
  • Maintain a warm and welcoming atmosphere and represent the client well.

The SAM Strengths are:

  • Ability to motivate, coach and mentor.
  • Ability to influence all levels; senior management, peers/direct/indirect reports and tenants.
  • Show tact and diplomacy.
  • Excellent written and verbal communication skills.
  • Strong organizational, prioritization and time-management skills.
  • Good presentation skills.
  • Strong Leadership skills.


Education/Experience: 

  • 5 or more years in corporate security, or equivalent combination of related education and experience as a Manager.
  • Knowledge of Security Access Control systems is a strong asset.
  • Driver License (Clear Driving Record) with your own vehicle. 
  • Post-secondary graduate of recognized Emergency Management Program is an asset.
  • Experience in Emergency Management planning is a strong asset.
  • Good knowledge of industry-related techniques, technology and trends.
  • Good knowledge and understanding of applicable federal, provincial and municipal codes and standards relating to fire and life safety.

Only those selected for an interview will be contacted. 

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