Director, Development and Delivery

2 weeks ago

Toronto, Canada Porter Airlines Inc. Full time

Job Summary:
Reporting to the Managing Director, IT Systems and Delivery, the Director, Development and Delivery plays a pivotal role in driving the execution of technology solutions that align with Porter’s strategic business objectives. With a strong focus on execution, this role involves guiding the team through significant change, injecting energy and enthusiasm into every project. The Director, Development and Delivery, will lead initiatives that transform IT processes and enhance customer experiences through innovative technology solutions, prioritizing performance, optimization, and reliability. A key part of this role involves engaging employees, focusing their efforts on the jobs of the future, and fostering an environment where emerging technologies are embraced as opportunities for growth and innovation, rather than feared as challenges to the status quo.

The expectation for this leadership role transcends conventional oversight, demanding a proactive stance in nurturing the IT team's culture towards adaptability and growth. This encompasses exemplifying leadership through embracing change, cultivating a space where innovation is at the forefront, and championing a culture of ongoing learning and professional development throughout the team.

Success in this role will be measured using Key Performance Indicators such as project delivery success rate, systems uptime, innovation implementation, team engagement and development, operational efficiency improvements, cybersecurity compliance, quality of vendor management and strategic partnerships, and client satisfaction.

Duties & Responsibilities:

- **Strategic Leadership and Planning**: Spearhead the strategic planning and execution of system implementations and maintenance, aligning closely with Porter's business objectives and the rapid adoption of technological advancements. This includes developing and implementing comprehensive Information Technology (IT) strategies and plans to ensure the technology landscape is constantly refreshed to meet industry standards and the diverse needs of Porter.
- ** Embrace Change and Foster Resilience**: Champion adaptability and resilience within the IT department, ensuring the team remains agile and responsive to the dynamic nature of the technology landscape.
- **Leadership in Project Delivery Methodologies**:Champion the rollout, adoption and refinement of leading project delivery methodologies, including Lean, Agile, and Design Thinking, across all technology initiatives to shift project efficiency, delivery quality, and stakeholder satisfaction.
- Work collaboratively with other teams to embed these methodologies into the fabric of the project lifecycle, ensuring a flexible, responsive, and user-centered approach to technology development and implementation.
- Continuously refine these processes to enhance efficiency, foster innovation, and ensure that projects exceed business and user expectations.
- ** Balanced Approach to Development**: Oversee a balanced integration of custom software development and Commercial Off-The-Shelf (COTS) solutions. Focus on creating significant value and addressing both current and emerging business needs, ensuring a dynamic and responsive IT infrastructure.
- ** Collaboration and Integration**: Foster robust collaboration with cross-functional IT leaders, including those in Architecture, Solution Delivery, Infrastructure, Cybersecurity, Data, and Innovation teams. Leverage analytics, insights, and breakthrough technologies to cultivate an environment of continuous improvement and secure a competitive edge.
- ** Innovation and Architecture Alignment**: Work closely with the IT Architecture leader to ensure the design and delivery of solutions align with Porter’s target architecture models. Drive product selection, conduct Proof of Concepts (PoCs), and facilitate workshops to sync technology capabilities with strategic directions, thereby fostering a culture of innovation and forward-thinking.
- ** Cybersecurity by Design**:Cultivate a strong partnership with the Cybersecurity team to seamlessly integrate security measures into all technology initiatives, ensuring Porter’s digital assets are safeguarded against evolving threats.
- ** Data-Driven Decision Making**: Partner with the Data team to harness analytics and insights, thereby sharpening decision-making processes, refining customer experiences, and optimizing operational efficiency.
- ** Efficiency and Optimization**: Champion a platform mindset focused on performance, optimization, and reliability. Continually assess and enhance the technological ecosystem to meet business demands while upholding high standards of performance and reliability. Simplify backend core systems by transitioning towards Cloud-native/reusable services, thus improving efficiency and cutting costs.
- ** Exploration of New Technologies**: Engage with the Innovation team to scout and evaluate new technologies, methodologies, and practices

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