Customer Service Representative

2 days ago

Innisfil, Canada Innisfil Full time

In all we do, we have the freedom to be our best self, belong, excel.

**Why Innisfil?**

We focus on helping our employees effect change with nimble decision making, real time learning and through professional development. Across our partner organizations, we collaborate to ignite meaningful change in how we offer municipal and essential services. Our teams have the freedom to propose, test and pilot creative solutions which has led to Innisfil being the first community in the world to develop a public transit system powered by ride-sharing, and the second to accept cryptocurrency for property tax payments. Our newest project, The Orbit, is a cutting-edge, dense community centred around a new GO Rail Station that will blend the best of urban and rural lifestyles: “Rural Reimagined”

**Why You?**

At the root of our customer service approach is the belief that our residents and customers matter, and we take pride in our role as the gateway to Town services. We are looking for a dynamic and collaborative team player who wants to make an impact on our organization and community as Customer Service Representative.

As Customer Service Representative you will perform an integral role under the information and intake umbrella, acting as first point of contact for all incoming inquiries from the public. Dedicated to excellence in customer experience and thriving in a growing and fast paced environment, you will go above and beyond to deliver meaningful and unforgettable customer experiences by:

- Being flexible and responsive in different inquiry environments including in-person, call centre, and a variety of digital platforms; delivering meaningful and accurate first contact resolutions, and quickly identifying and flagging inquiries that are sensitive, or of significant resident/community impact.
- Experience working in a Service Counter environment accurately processing payments and performing team and corporate administrative duties such as, mail handling and distribution, courier deliveries, resident notices, and processing various licenses and permits.
- Proactively delivering key messaging that promotes Town services, projects, initiatives, and events, to encourage public education, engagement, and feedback.
- Thoroughly screening and documenting inquiries requiring further internal consultation and/or investigation, with the goal of facilitating timely and efficient responses/resolutions.
- Exemplifying unified hard work, you will partner with the appropriate service areas to follow through on resolutions for a portfolio of long-term inquiries; keeping residents/customers up to date when the file is resolved and closed.
- Job Requirements- Post-secondary Diploma in Business Administration or Communications (or related field) and one (1) to two (2) years experience in a customer service environment. Municipal experience is an asset.
- MAP certification is an asset, as well as an understanding of municipal structure, processes, policies, and procedures.
- Computer proficiency with Microsoft Office Suite, database, information systems, registrations and point of sale programs is required.
- A Class G driver’s license in good standing and a reliable vehicle to use for corporate meetings and personal flexibility to attend evening meeting or other events if necessary.

Closing date is **February 23, 2024**.

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