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Customer Service Representative
4 months ago
**Roadwarrior Inc. **is an affiliate of DCL International Inc., a global leader in the research, design, engineering, manufacturing, and sales of advanced clean energy technologies, which has been **in business for over 30 years**.
**Roadwarrior Inc. **manufactures a wide range of emissions components for heavy-duty trucks, buses, and construction equipment and lithium batteries for use in electric auxiliary power units used in commercial and recreational vehicles, boats, and solar powered systems. We are a growing **manufacturer of lithium battery products** searching for a **Customer Service Representative / Lead Generator** to join our team
**PRIMARY RESPONSIBILITIES**
- Conduct surveys and analyze data on the buying habits and preferences of D2C, B2B, and wholesale customers.
- Review marketing strategies for individual audiences and evaluate alignment of messaging and tactics.
- Analyze and review purchase behaviours by region, audience, and category.
- Analyze conversion rates by digital audiences.
- Use product and customer data analytics to identify market opportunities.
- Identify gaps and gather research to support business activities.
- Opportunity to develop go to market strategies.
- Perform other duties as required.
**QUALIFICATIONS & SKILLS**
- High School Diploma
- Excellent written and verbal English communication skills. French communication skills is an asset.
- Experience in any of the following**:market research, lead generation, customer service, or inside sales.**:
- Excellent interpersonal, problem-solving and time-management skills.
- **Knowledge or commercial trucking, boating, motorhomes, electrical systems, electric vehicles or battery technology is an asset.**:
- Strong team player with the ability to work independently with minimum supervision
**WHY US?**
- We are proud Canadian companies, and we care about our shared environment
- We provide a safe, clean work environment, training, new uniforms, safety shoes, goggles
- We offer competitive pay, employee benefits, vacation and personal time off
- We encourage professional development & offer reimbursements for professional fees/tuition
- We recognize our employees for their achievements through our Innovation Award Program
**Roadwarrior Inc** is committed to employment equity and fostering an inclusive environment. We are dedicated in providing accommodation in accordance with all relevant legislation and if you require accommodation, please advise the HR department and we will work with you to meet your needs.
No telephone calls or agencies please.
**Salary**: $33,000.00-$35,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Innisfil, ON L9S 3W5: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you eligible to legally work in Canada without sponsorship?
- How many years do you you have as a CSR or Lead Generator?
- How many years' experience do you have doing lead gen or market research using social media?
Work Location: In person
