Sales and Installation Technician

6 months ago

Kitchener, Canada Rack Attack Full time

**Who We Are**
We’re your local adventure experts —helping you expand your vehicle’s potential, creating more space for friends and family, peace-of-mind protection for your prized gear and bigger possibilities for your next weekend escape or road trip with no return date.

Whether you’re answering a spontaneous call to the wild or carefully plotting a cross country journey—we ensure you find the right fit for your vehicle and activity, install it on the spot or ship it out same-day, then set you up with care and maintenance resources so it’s Reliable For Life.

Rack up. Head out. Explore More.

**What You’ll Do**
At Rack Attack, we are all about creating more space for our gear guides and community to explore their next adventure safely and seamlessly. We strive to be an inclusive, positive and collaborative workplace for everyone. This role is a great opportunity to use your customer service skills, passion for adventure, and creativity to develop personalized, easy experiences for everyone.

**As a Sales and Installation Technician you will**:

- Administer trusted guidance to our community about the product, guaranteeing that everyone is paired with the best solution for their lifestyle and needs;
- Provide outstanding 360 degree service, ensuring a top-tier Rack Attack experience;
- Sustain store product displays and other merchandising activities;
- Ensure cleanliness and safety of the store;
- Assist with product installations;
- Maintain accurate store records including invoices, sales receipts, purchase orders, appointment bookings, special requests, hold tags, phone messages, inventory transfers, cash outs etc.;
- Contribute to a positive and inclusive working environment by being a team player; and
- Perform other related duties, as required.

**What You’ll Earn**
We want you to feel comfortable and be able to support your authentic lifestyle. As part of our unique compensation package, you will earn spiffs on certain sales and installations in addition to your guaranteed base hourly wage. Different from commission, our spiffs are very attainable and are a substantial part of your compensation.

**What We’re Looking For**
- Minimum 1 year customer service experience;
- Automotive and/or mechanical knowledge preferred;
- Passion for outdoor adventure and/or cars;
- Excellent communication and problem solving skills;
- Ability to communicate professionally with our community and gear guides;
- Capacity to work well in a team and collaborate with others;
- Safety-first mindset; and
- Ability to contribute to a respectful culture and healthy work environment.

**What We Offer**
- Unique and Competitive Compensation Packages
- Extended Health Benefits
- Retirement Contribution Matching Program
- Paid Time off
- Team Morale Events
- Ongoing Professional Development and Training
- Endless Growth Opportunities

**Job Types**: Full-time, Seasonal

Pay: $17.30-$18.30 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Kitchener, ON N2C 1X3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Can you drive standard?
- Can you lift up to 50 pounds?

**Experience**:

- Customer service: 1 year (preferred)
- Mechanical or Automotive: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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