Frontline Service Associate

1 month ago

Ottawa, Canada Algonquin Students' Association Full time

**Reports To**: Manager, Administration

**Mission**:_To create an environment that inspires a passion for student success._

**Desired Results of the Position**:

- Strives to provide a welcoming and informative experience, leaving individuals empowered and well-informed about the services and offerings of the Students Association.
- Students and college staff receive complete and accurate information in response to their inquiries.

**Nature and Scope**

Reporting to the Manager, Administration, the Frontline Service Associate is responsible for performing frontline service requirements to the College community and providing clerical support to individual departments within the Students’ Association. This position is the initial information/communication source for inquiries about the Corporation and the effective dissemination of information about services provided to all students and College staff who visit the Students’ Association. With a strong commitment to customer satisfaction, going above and beyond to ensure that the needs of students and members are met with utmost professionalism and efficiency. This position must establish harmonious and productive relationships with Students’ Association departments, college officials, student groups, and the outside community.

**Job Duties**
- The initial point of contact for student inquiries regarding SA Services and the Student Health Plan, and responsible for addressing student needs.
- Compiles, organizes, updates, and maintains frontline service information for accuracy and expediency.
- Process payments and sales by cash and POS system for the frontline department services and other relevant departments. Recording the sales, payments, and receipts using accounting software.
- Prepares and submits frontline deposits.
- Handles the processing of the Student Health Plan opt-in/opt-out forms for international students, online students, and dependents.
- Maintain and organize files for each Student Health Plan policy year, encompassing enrollment, opt-ins, opt-outs, refunds, and submitted claims.
- Reports physical and equipment maintenance requirements about the main office.
- Orders, distributes, monitors, and maintains office supplies for the main office.
- Maintains and distributes mail to the individual departments.
- Book meeting rooms, keep an up-to-date schedule, and ensure proper use and monitoring of the space.
- Daily cleaning and upkeep of the main office and Student Commons spaces
- Provides and records the usage of faxing, scanning, and printing services. Collects, monitors, and schedules shredding services for Students’ Association departments.
- Review, approve, and upkeep of the Bake Sale Calendar.
- Upholds the values of caring, learning, integrity, and respect, as well as the image and reputation of the Students’ Association and Algonquin College.
- Other duties as assigned.

**Core Competencies**
- Customer Focused
- Effective Communicator
- Embraces Teamwork
- Detail Oriented
- Problem Solving and Incident Management

**Desired Skills and Qualifications**
- Possess extensive proficiency and experience utilizing the Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook.
- A minimum of two years of direct customer service experience is required.
- Excellent written, oral, and verbal communication skills.
- Proven ability to thrive in a multicultural post-secondary environment.
- Possess the ability to communicate complex information effectively in a user-friendly manner.
- Exceptional multi-tasking abilities and prioritization skills.
- Possess strong teamwork skills and the ability to perform well under pressure.
- Possess excellent written, oral, and interpersonal skills, enabling effective interaction with individuals at all organizational levels.

**Compensation**:

- Hourly rate $33.02
- 4% vacation pay paid biweekly with pay.
- This position is a 4-month term position, 35 hours a week.
- Workweek Monday - Friday

**Application Process**:
**Overview**

**Responsibilities**
- Greet customers warmly and assist them with their needs, ensuring a positive first impression.
- Operate the Point of Sale (POS) system to process transactions accurately and efficiently.
- Maintain an organized workspace to facilitate smooth operations and enhance customer service.
- Communicate effectively with customers, addressing their questions and concerns promptly.
- Utilize basic math skills to handle cash transactions and provide accurate change.
- Demonstrate technology products to customers, highlighting features and benefits to drive sales.
- Uphold phone etiquette when responding to customer inquiries via phone, ensuring professionalism at all times.
- Collaborate with team members to achieve sales targets and enhance customer satisfaction.

**Requirements**:

- Strong time management skills to handle multiple tasks efficiently in a fast-paced environment.
- Excellent communication skills in English, both verbal and wri

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