Visitor Experience Attendant

2 weeks ago

Burlington, Canada Royal Botanical Gardens Full time

Located at the head of Lake Ontario and within the municipalities of Burlington and Hamilton, Royal Botanical Gardens (RBG) is the largest botanical garden in Canada and one of the nation’s earliest nature sanctuaries. Comprising some 2700 acres of protected wetlands, botanical collections, parkland and display gardens, and within easy access of millions of nature-starved urban citizens, RBG dedicates its expertise in horticulture, conservation, science and education to connect people, plants and place for the purpose of nurturing and preserving healthy growing life on our planet. RBG directs its efforts, and seeks the support of individuals and organizations, to realize its vision of a world in which everyone is awake to the beauty, diversity and necessity of plants, and from that consciousness more actively works together to protect and preserve plant species and habitats and, by extension, our planet.

The Visitor Experience Attendant is the first point of contact for visitors and plays an integral role in ensuring they are provided with a professional, friendly, and knowledgeable interaction, ensuring a positive experience from the outset.

**Responsibilities**:
**Front of House Operations**
- Ensure RBG’s mission and vision is communicated proactively and effectively to visitors.
- Process admissions, greet visitors, answer questions and provide information on current programs and events.
- Promote and sell RBG memberships, event offerings and programs.
- Resolve visitor/customer issues and escalate to supervisory staff as required.
- Place and collect signage when necessary.
- Other duties as assigned.

**Back of House Responsibilities**- Event and program ticketing sales and support.
- Membership sales and inquiries.
- Group admission requests.
- Update and maintain the membership database, ensuring information is current and accurate.
- Contact visitors following programs and events to survey their level of satisfaction and upsell programs of similar interest.
- Facilitate guest visits on behalf of the CEO, COO and the Development Dept.
- Other duties as required.

**Requirements**:

- Strong communication skills, both written and oral.
- Demonstrated experience in a customer service capacity preferred.
- Proficient in Microsoft Outlook, Excel, Word, PowerPoint and Teams, as well as POS systems.
- Ability to work within a team environment, as well as independently.
- Demonstrated experience with cash, cheque, debit, and credit card transactions.
- Experience with daily sales reconciliation and cash floats.
- Ability to speak a second language is an asset.
- Passionate about connecting people, plants, and place. Interest in the environment, conservation, horticulture, science is an asset.

**Working Conditions**
- Stationed onsite in RBG buildings, outdoor kiosks, and trail heads to provide visitors with the best experience possible at any RBG location.
- During certain seasons, VE hosts will be required to stand outside to manage queues of visitors and/or vehicles.
- Must be available to work during the day, evenings, weekends and public holidays.

Upon request, suitable accommodations are available under the Accessibility for Ontarians Act.

We thank all those applicants however, only those selected for an interview will be contacted.

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