Brand Manager

2 weeks ago


Edmonton, Canada Mosaic Home Services Full time

**Position Description**

Position: Operations Manager

Reporting to the President of Miraculous Maids Inc., the Operations Manager is responsible for the smooth and successful operations of subcontract cleaning crews, quality control, & managing customer happiness. This includes the following:

- On boarding & orientating subcontract cleaners
- Providing day-to-day support for subcontractors in scheduling & technical knowledge
- Quality control/inspection checks with subcontractors
- Purchasing and stocking of supplies
- Delivery and pick up of supplies
- Selling cleaning products to subcontract cleaners
- Visit BNI & other networking groups throughout the Edmonton area
- Take photos & videos on site for social media plugs and flyers
- Scheduling quotes and jobs utilizing an online booking system
- Data entry into a CRM system
- Maintaining an average client retention rate of 90% minimum
- Providing quotations and selling additional services to existing clients
- Providing quotations and selling to new incoming leads & referrals
- Assisting the Miraculous Maids team in developing scalable systems & processes
- Have a background in cleaning, preferably in the residential industry
- Be able to learn quickly about multiple products and services
- Be adaptable to changing and competing deadlines
- Have comfort speaking to clients over the phone & in person
- Be able to communicate effectively in person, on the phone, and in writing

**About Mosaic Home Services Ltd.**

Mosaic is an umbrella organization with ownership in 8 independent brands servicing the home & building improvement industry. Mosaic is a family business focused on developing Canada’s largest home improvement franchise network. Mosaic’s growth is fueled through partnerships with entrepreneurs in the home & building improvement industry.

Mosaic is not a lead generating service, a pyramid scheme, or a bookkeeping firm. The owners of Mosaic make investments in businesses, acquiring equity in return for capital. Mosaic’s team provides inside sales, administrative, financial, and marketing support to their subsidiary businesses. More importantly though, Mosaic creates true partnerships with the owners & operators of the subsidiary businesses, working with them to set and achieve goals in their growth. The Mosaic team is a family, and they’re dedicated to each other's success.

Mosaic is an entrepreneurial and innovative business full of passionate and outgoing people. Our Core Values are:

- Integrity - We are transparent, and our integrity is our guarantee
- Profit - Protecting your investment, and ours
- Learning - From each other & our mistakes
- Evolving - Advancement through growth
- Linked - United Together


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