Bilingual Field Service Technician

4 weeks ago

Montréal, Canada Panasonic Canada Inc. Full time

**Panasonic Canada Inc.**:
Depuis plus de 100 ans, Panasonic s'engage à améliorer le bien-être des personnes, des communautés et de la société. Nos technologies et nos solutions ont été développées dans un seul objectif : rendre la vie plus simple, plus sûre, plus saine, plus agréable et plus durable. Panasonic Canada Inc. (PCI) est un fournisseur de technologie de pointe pour les entreprises, les agences gouvernementales et les consommateurs de la région. L'entreprise tire parti de ses forces dans les domaines des espaces de vie, du divertissement immersif, de l’énergie renouvelable, des chaînes logistiques automatisées et des solutions connectées pour offrir des solutions de style de vie aux consommateurs ainsi que des solutions intégrées sécuritaires et résilientes aux clients B2B et B2G. Nous sommes fiers d'être reconnus comme l'un des **meilleurs employeurs du Grand Toronto** pour 2020, 2021 et 2022. Joignez-vous à notre aventure.

**Ce que Panasonic Canada Inc. offre**:

- Couverture Médicale et Dentaire Complète avec un Compte de Dépenses de Santé
- Régime de Participation Différée aux Bénéfices (RPDB)
- Régime d'épargne-retraite collectif (RER)
- Programme d'Aide à l'Éducation/ Remboursement des Frais de Scolarité
- Programme d'Achat par les Employés
- Programme d'Aide aux Employés et à leur Famille (PAEF)
- Programme de Bénévolat des Employés - Congé Payé pour les Journées de Bénévolat

**Technicien de Terrain I**:
Assure le service sur site et la maintenance préventive des produits de point de vente, des systèmes de sécurité et des systèmes sans fil pour les territoires qui lui sont attribués. Se tenir à jour et au courant des connaissances, des spécifications et du fonctionnement des produits. Fournit des rapports et un retour d'information constructif à la direction concernant les performances des produits et les problèmes de service. Remplit les sections requises des ordres de travail, des listes de contrôle et d'autres documents requis, le cas échéant. Maintient un environnement de travail sécuritaire en utilisant les outils et les équipements de façon adéquate.

**Veuillez noter qu'il s'agit d'un poste à temps plein.**

**Veuillez noter que ce poste est basé à Montreal.**

**Responsabilités**:

- Se rendre dans les lieux de travail des clients pour résoudre les problèmes techniques, selon le besoin. Aider à la résolution des problèmes et participer en équipe à la résolution des problèmes inhabituels ou importants. Tester les modifications apportées aux équipements et aux logiciels à distance ou sur les sites des clients.
- Signaler à la direction les problèmes de qualité ou de programmation des équipements. Préparer les sections nécessaires des ordres de travail, des listes de contrôle, de la documentation, enregistrer les progrès, l'état et les solutions de résolution.
- Former les nouveaux clients quant au fonctionnement et à l'entretien de base des équipements. Veiller à ce que la conception et l'organisation de la formation technique répondent aux besoins des clients. Améliorer en permanence le matériel de formation et la prestation. Fournir à l'équipe de direction des rapports et un retour d'information sur le fonctionnement de l'équipement.
- Se tenir à jour et au courant des évolutions technologiques des produits en consultant les manuels techniques et de service, en se renseignant sur Internet et en participant aux formations requises.
- Veiller à ce que le matériel nécessaire à l'entretien ou à la maintenance préventive soit en bon état et stocké en toute sécurité. Demande du nouveau matériel en cas de perte ou d'usure. Demande la mise au rebut du matériel défectueux ou usé et prépare la documentation nécessaire. Tient à jour les registres de l'équipement, le cas échéant.
- Diplôme universitaire en services techniques avec 1 à 2 ans d'expérience. Certification A+ et Network + de préférence.
- Connaissance de la suite de produits Microsoft Office (Excel, Word, Outlook). Salesforce serait un atout.
- Résolution courante de problèmes techniques, y compris la communication des opérations relatives aux produits et des fonctions comportant certains éléments significatifs.
- Capacité à répondre aux attentes des clients et à fournir un bon service à la clientèle.
- Certains dépannages et tests sont nécessaires pour déterminer les causes sous-jacentes des problèmes techniques.
- Communiquer des informations techniques à des publics techniques et non techniques.
- Excellentes compétences en matière de communication et d'établissement de relations avec les parties prenantes internes et externes.

**Comment postuler**:
Veuillez inclure une copie PDF de votre curriculum vitae actuel.

**Diversité, équité et inclusion chez Panasonic Canada Inc.**:
Pour que notre entreprise atteigne de nouveaux sommets, nos pratiques commerciales et notre contributio

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