Field Service Technician

3 weeks ago


Montréal, Canada Makino Full time

**Field Service Technician**

**SUMMARY**
A Field Service Technician is a member of a Customer Support Department assigned to a Product Team or Process Team. A Product Team or Process Team is to provide detailed technical knowledge and customer support for the team’s products or processes. It is the team’s responsibility to satisfy the needs of customers utilizing the team’s products or processes.

**ESSENTIAL DUTIES & RESPONSIBILITIES**
- Install, train and provide technical knowledge and troubleshooting on team product line at the customer’s facility
- Provide a communication link between customer and Makino
- Create and develop procedural documentation
- Use and understand the Customer Support computer system
- Support the Product Specialist on a rotational basis
- Support the Knowledge Products Team as a Subject Matter Expert
- Occasional participation outside of the team product line.
- Other duties as assigned.

**QUALIFICATIONS**
- Excellent communication and customer relation skills
- Present professional image
- Technical knowledge and logical troubleshooting across team product line.
- Rational decision making
- Project leadership
- Willing to travel weekly
- Able to travel both nationally and internationally
- Valid Driver's License

**EDUCATION & EXPERIENCE**
- Experience in a co-op, internship or full/part-time job in a manufacturing environment.
- Knowledge of a specialized field such as machine tool manufacture, installation, operation, maintenance and repair, and a broad shop background equivalent to a complete, accredited apprenticeship training.
- 2 Year Technical degree (Electrical/Automation) and 1 year of experience in a related field.

We believe that the interests of our company and people are inseparable and we are committed to developing a diverse team of creative and independent professionals. Employees enjoy a stable work environment from a company with years of success and growth in the machine tool industry.

**Single Source Technologies offers competitive pay, generous benefits and ongoing training.**

***

**Single Source Technologies is proud to be an EEO/M/F/Disabled/Vets employer



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