Medical Office Assistant

1 month ago

North Vancouver, Canada Tsleil-Waututh Nation Full time

*Term - Part time positions x2*

**JOB SUMMARY**:

- The Medical Office Assistant is an integral member of our primary care team, supporting the various clinicians on the team, and providing a full range of clinical and administrative services to maintain the work flow of the clinic.

**DUTIES AND RESPONSIBILITIES**:
**Clinical**:

- Welcome and greet clients and families to our program, engaging in a manner which fosters culturally safe care, as well as a sense of belonging
- Screen phone calls and clinic visits, and triage these on the basis of urgency to ensure timely and effective care delivery
- Prepare clients and families for clinician assessment and conduct basic medical screening tests such as eye exams, glucose tests, height & weight measurements, and urine or pregnancy tests
- Monitor urgency of test results and flag for follow-up by the respective clinician
- Ensure exam rooms are clean and stocked between appointments and track inventory to ensure adequate supply
- Communicate effectively to ensure safe, timely, and coordinated client and family care

**Administrative**:

- Book and maintain initial and follow-up clinic appointments; contact clients to remind them of appointments; and manage clinicians’ schedules
- Arrange referrals and follow-up with other health care professionals and specialist consults
- Data entry, documenting with accuracy and professionalism, using various software including Oscar EMR, Panorama, MS Office
- Process MSP and third-party billings
- Prepare and organize correspondence including mail, courier services, faxes and scanned documents
- General office administration and day-to-day clerical support to the clinical team

**KNOWLEDGE, SKILLS, AND ABILITIES**
- You are a people person, with demonstrated skill in effective oral and written communication, interpersonal relations, and conflict resolution. You are able to work independently, and in collaboration with others. Flexible and ambitious, you enjoy working in a dynamic environment and are able to multi-task and adapt to changing needs and priorities by way of effective organization and time management. You have a strong ethic of client service, and are eager to learn about the culture and traditions of diverse Indigenous Nations.

**QUALIFICATIONS**
- Completion of grade 12 education
- Medical Office Assistant certification preferred
- Combination of education and experience working in a medical office setting may be considered

**WORKING CONDITIONS**:

- Physical Demands
- Intermittent physical activity including walking, standing, sitting, lifting and supporting clients.
- May be exposed to occupational hazards such as infectious waste, diseases and chemicals.
- Manual dexterity required to use desktop computer and peripherals.
- Mental Focus
- May deal with individuals who can, from time to time, be demanding and challenging. Must be able to remain patient and calm, and may have to engage in conflict resolution.
- Environmental Conditions
- The noise level is generally quiet, but at times noise could escalate.
- Must be able to work relatively independently and deal with issues of personal safety because this position is outside the controlled environment of a hospital.

**The hourly wage for this role is between $26.01 - $30.60, **based on qualifications and experience.

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