Customer Service

4 weeks ago

Mississauga, Canada Kick Media Group Full time

**Job Title**: Customer Service & Order Management Specialist
- This position offers a base salary plus commission, providing you the opportunity to grow your income based on performance._

**Key Responsibilities**:

- **Customer Service**: Serve as the primary point of contact for clients, responding to inquiries, taking in-bound calls, and assisting with solutions to meet their needs. Strong proficiency in English is essential to ensure clear and professional interactions.
- **Order Management**: Coordinate and place various print and production orders, including paper, large format, clothing, merchandise, and promotional products, with vendors and suppliers to ensure timely and accurate processing.
- **Product Sourcing & Recommendations**: Work closely with clients to select and recommend promotional products that fit their brand and budget, helping them find the best solutions to meet their goals.
- **CRM Management**: Maintain and update the CRM with current client and order information, ensuring records are accurate and up-to-date.
- **Production Coordination**: Work closely with vendors and suppliers to confirm job details, timelines, and quality standards.
- **Sales Support & Lead Generation**: Assist with generating new sales opportunities through inbound calls, lead generation activities, and follow-up communications.
- **Solution-Based Selling**: Collaborate with clients to understand their needs and recommend the best print and production solutions for their projects.
- **Order Tracking & Updates**: Monitor order progress and provide clients with updates, including estimated delivery times, order status, and any potential issues.
- **Inventory & Supply Management**: Track inventory levels for printed materials and place orders as necessary to meet client demands.

**Qualifications**:

- Strong proficiency in English with excellent verbal and written communication skills, essential for effective client interaction.
- Proven experience in customer service or account management, preferably in a print production, marketing, or similar environment.
- Strong organizational skills with attention to detail.
- Proficiency in CRM software and Microsoft Office (Excel, Word, Outlook).
- Ability to manage multiple tasks in a fast-paced environment and meet deadlines.
- Sales experience and a proactive approach to lead generation are assets.
- Problem-solving skills with the ability to provide effective solutions.
- Knowledge of the print industry, including apparel, promotional products, and large format production processes, is a plus.
- Experience in product sourcing for promotional items is a plus.

If you’re a self-motivated individual with a passion for customer service, order management, and delivering excellent client communication, we’d love to hear from you This role offers the opportunity to work closely with a dynamic team, earn commission, and grow within our new division, Kustomizit, which values innovation, quality, and client satisfaction.

We thank all applicants for their interest in joining the Kick Media Group team, but only those selected for an initial interview will be contacted.

Pay: $18.00-$23.00 per hour

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- On-site parking
- Store discount

Schedule:

- Monday to Friday

**Experience**:

- Microsoft Excel: 1 year (required)
- Customer service: 2 years (required)

**Language**:

- English (required)

Work Location: In person

Application deadline: 2024-10-31
Expected start date: 2024-11-04

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