Document Specialist, Judicial Document Services

5 days ago

Toronto, Canada Scotiabank Full time

Requisition ID: 194053

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

This is a permanent full-time role.

Document Specialist contributes to the overall success of the Judicial Document Services / Corporate Security/Legal & Corporate Affairs in Canada, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

**Is this role right for you? In this role you will**:

- Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Fulfill requests for information received from internal partners and external third parties such as law enforcement and government agencies, ensuring that customer service provided is of the highest quality.
- Keep up to date on fraud-related issues, and work with external parties as required (e.g. police and other Banks) to understand the competitive landscape, keep abreast of industry developments and to protect the interests of Scotiabank/Tangerine.
- Complete all assigned cases as outlined in unit Standard Operating Procedures and manage in the department case management systems.
- Ensure the confidentiality and privacy of information is maintained at all times.
- Assist in promoting continuous improvement of business processes and procedures by providing input and recommendations to Management.
- Maintain current knowledge of bank policies and regulations and comply with legal and regulatory requirements globally.
- Manage personal development to ensure knowledge and skills relative to the Document Specialist role is continually enhanced by:

- Regularly reviewing internal Scotiabank resources for updates to policies and procedures
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champion a high-performance environment and contributes to an inclusive work environment.

**Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have**:

- High School education and/or minimum 2+ years of relevant work experience
- Proficiency in Microsoft Suite
- Thorough knowledge of the Bank’s process for storage/retention of vouchers/documents
- Thorough knowledge of the Bank’s retail and small business products and services.
- Thorough knowledge of the Bank’s Privacy policies.
- Ability to gather, analyze, organize, document and present large volumes of information in a succinct and organized manner.
- Working knowledge of Canadian Retail Banking products and services.
- Excellent oral and written communications skills. In addition to English, French and Spanish language skills are considered beneficial.

**Some more information you might want to know**:

- The Document Specialist is an experienced banker with sound knowledge of the Bank’s products and policies with a good understanding of the Bank’s document retention policy and customer confidentiality and privacy policies. Effective communications and interpersonal skills are necessary for professional interactions with both internal and external customers. He/ She is required to function independently however direction is received from the Manager Judicial Document Services.
- The scope of work impacts Scotiabank/Tangerine due to customer confidentiality and the importance of effective adherence to the Bank’s Privacy Policy. The risk of errors can have a significant impact on the Bank’s reputation and /or can lead to significant fines.
- Anticipate approximately 20,000 requests for information per annum for the department.
- The incumbent must mitigate risk to the bank by completing the requests within the due date specified in each request.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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