Service Desk Analyst

4 weeks ago

St Albert, Canada Alberta Gaming, Liquor and Cannabis Full time

**Service Desk Analyst**

**ABOUT AGLC**
Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust.

**ABOUT INFORMATION TECHNOLOGIES**

IT proudly provides the computer systems, security, IT services and governance that support AGLC’s businesses, including the operation & support of mission critical gaming, liquor and corporate systems running on a variety of computing platforms. IT ensures the stability and performance of a Local/Wide Area Network, which supports over 1,200 gaming locations and more than 2,000 computers/tablets, 150 physical and 2,000 virtual servers distributed across six corporate offices, casinos, RECs and bingo halls. IT provides leadership in the use of information technology, data and systems to help the AGLC achieve business goals and objectives.

**ABOUT THE POSITION**

**Service Desk Analyst**
**Job Req**:2425
**Location**:St. Albert Office
**Division/Branch**:Information Technology / IT Operations
**Classification**:Systems Analyst 1 (551)
**Status**:Excluded
**Employment Status**:Permanent Full Time
**Salary**:$57,974.00 - $79,375.00
**Closing Date: May 9, 2024**

**JOB SUMMARY**

Are you looking for a new challenge and the next step in your career? Then look no further, we have the perfect opportunity for you The Infrastructure and Operations Branch is looking for a passionate, innovative, and ambitious technical professional to join the team as a Service Desk Analyst.

To be success in this role, you will require exceptional communication skills which include excellent phone, chat and walkup etiquette and basic call handling skills. As you will be aiding internal customers, stellar customer service will be your top priority. Utilizing your strong problem-solving skills, you must be able to provide quick accurate responses to client/end user requests or issues using ITSM suite and other troubleshooting software.

AGLC recognizes the importance of providing our employees with alternative work options to support their individual and unique workplace needs. The Alternative Work Arrangements Program offers different styles of work such as Hybrid Work or a Compressed Work Week.

**SKILLS/QUALIFICATIONS**
- A diploma in Computer Science or related is required.
- Experience working within IT and/or a Service Desk environment for a minimum of 1 year is required.
- Experience troubleshooting Windows 10/11 operating systems.
- Maintaining and troubleshooting Print Issues.
- Experience with Domains, GPO, and Active Directory/Entra ID.

The following are considered assets:

- ITIL
- Microsoft Certifications
- CompTIA A+
- CompTIA Network+
- Knowledge of the Liquor, Gaming and Cannabis industries
- Experience with Intune and MDM

**NOTE**:

- To be eligible to work for AGLC, you must be a Canadian citizen, permanent resident or eligible to work in Canada.
- As a condition of employment, you will be required to obtain a satisfactory security clearance and clean drivers abstract (if necessary) prior to employment.
- AGLC is committed to creating a diverse environment and is proud to be an equal opportunity employer.

  • Managed Services Analyst

    4 weeks ago

    St. Albert, Canada Alberta Gaming, Liquor and Cannabis Full time

    **Managed Services Analyst** **ABOUT AGLC** Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust. **ABOUT INFORMATION TECHNOLOGIES** IT proudly provides...

  • Hotel Front Desk Clerk

    4 weeks ago

    St. Albert, Alberta, Canada Best Western Plus The Inn at St. Albert Full time

    Hotel Front Desk Clerk NOC 64314Register arriving guests and assign rooms, Take, cancel and change room reservations, Provide general information about points of interest in the area, Balance cash and complete balance sheets, cash reports and related forms, Clerical duties (i.e. faxing, filing, photocopying), Perform light housekeeping and cleaning duties,...

  • Hotel Front Desk Clerk

    1 month ago

    St. Albert, Canada Best Western Plus The Inn at St. Albert Full time

    Hotel Front Desk Clerk NOC 64314Register arriving guests and assign rooms, Take, cancel and change room reservations, Provide general information about points of interest in the area, Balance cash and complete balance sheets, cash reports and related forms, Clerical duties (i.e. faxing, filing, photocopying), Perform light housekeeping and cleaning duties,...

  • Server Analyst

    4 weeks ago

    St. Albert, Canada Alberta Gaming, Liquor and Cannabis Full time

    **Server Analyst** **ABOUT AGLC** Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust. **ABOUT INFORMATION TECHNOLOGIES** IT proudly provides the...

  • Systems Analyst

    1 month ago

    St. Albert, Canada Alberta Gaming, Liquor and Cannabis Full time

    **Systems Analyst** **ABOUT AGLC** Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust. **ABOUT INFORMATION TECHNOLOGIES** IT proudly provides the...

  • Corporate Performance Analyst

    1 month ago

    St. Albert, Canada City of St. Albert Full time

    Cultivate your Career As Alberta's 'Botanical Arts City', St. Albert is a community renowned for its botanical arts, its commitment to a green lifestyle and the cultivation of activities that provide for a well-rounded quality of life. **The Opportunity**: We are seeking to hire a Corporate Performance Analyst to work in the Strategic Services branch of our...

  • Gaming Revenue Analyst

    4 weeks ago

    St. Albert, Canada Alberta Gaming, Liquor and Cannabis Full time

    **Gaming Revenue Analyst** **ABOUT AGLC** Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust. **ABOUT CORPORATE SERVICES** This Corporate Services...

  • Systems Analyst

    4 weeks ago

    St. Albert, Canada Alberta Gaming, Liquor and Cannabis Full time

    **Systems Analyst** **ABOUT AGLC** Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust. **ABOUT INFORMATION TECHNOLOGIES** IT proudly provides the...

  • Corporate Performance Analyst

    4 weeks ago

    St. Albert, Canada City of St. Albert Full time

    Cultivate your Career As Alberta's 'Botanical Arts City', St. Albert is a community renowned for its botanical arts, its commitment to a green lifestyle and the cultivation of activities that provide for a well-rounded quality of life. Our employees provide over 70,000 residents with high-quality programs and services and we are proud to contribute to...

  • Customer Service Desk Associate

    3 weeks ago

    St. Catharines, Ontario, Canada Walmart Canada Full time

    Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...

  • Merchandising Analyst

    1 month ago

    St. Albert, Canada Alberta Gaming, Liquor and Cannabis Full time

    **Merchandising Analyst** **ABOUT AGLC** Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust. **ABOUT CANNABIS** The Cannabis branch collaborates with...

  • Front Desk Receptionist

    1 month ago

    Prince Albert, Canada Travelodge Prince Albert Full time

    We are looking for a pro-active, positive, and professional front desk agent to join our team! Responsibilities and Duties: - Manage adjustments or modifications to reservations based on guest requests and needs. - Ensure that guest arrival and departure is performed in a friendly and professional manner with efficient cash and card handling. - Handle...

  • Network Analyst

    1 month ago

    St. Albert, Canada Alberta Gaming, Liquor and Cannabis Full time

    **Network Analyst** **ABOUT AGLC** Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust. **ABOUT INFORMATION TECHNOLOGIES** IT proudly provides the...

  • Financial Reporting Analyst

    7 days ago

    St. Albert, Canada Alberta Gaming, Liquor and Cannabis Full time

    **Financial Reporting Analyst** **ABOUT AGLC** Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust. **ABOUT CORPORATE SERVICES** This Corporate Services...

  • Financial Reporting Analyst

    1 week ago

    St. Albert, Canada Alberta Gaming, Liquor and Cannabis Full time

    **Financial Reporting Analyst** **ABOUT AGLC** Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust. **ABOUT CORPORATE SERVICES** This Corporate Services...

  • Integration Analyst

    6 days ago

    St. Albert, Canada Alberta Gaming, Liquor and Cannabis Full time

    **Integration Analyst** **ABOUT AGLC** Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust. **ABOUT INFORMATION TECHNOLOGIES** IT proudly provides the...

  • HR Technical Analyst

    6 days ago

    St. Albert, Canada Alberta Gaming, Liquor and Cannabis Full time

    **HR Technical Analyst** **ABOUT AGLC** Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust. **ABOUT HUMAN RESOURCES** Our friendly and proactive Human...

  • Financial Analyst

    6 days ago

    St. Albert, Canada Sector Mortgage Management Inc. Full time

    **Who We Are**: Sector Mortgage Management Inc. (SMMI) manages a mortgage investment pool. As experts in the many components of mortgage management, we offer a unique opportunity for learning the intricate financial practices behind mortgage loans. Join our team today and start a rewarding career in financial services! **What You’ll Do**: SMMI is looking...

  • Front Desk Salesperson

    6 days ago

    Prince Albert, Canada Econolumber Full time

    **Front Desk Sales Person** **Responsibilities** - Answer phone calls and take messages - Answer general questions about our services and products - Perform other duties as assigned by management - Provide customer service (helping with packages, answering questions, etc.) - some experience in the construction industry, and experience in paint sales / paint...

  • Senior End User Services Manager

    4 weeks ago

    St. John's, Canada Standard Aero Full time

    Senior End User Services Manager Location: Winnipeg MB CA OR St. John’s NL CA Build an Aviation Career You’re Proud Of At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture...