Product Operations Intern

3 weeks ago

Toronto, Canada Thentia Full time

**About **Thentia**
Thentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. A company of builders, thinkers, and owners, Thentia gives employees the opportunity to create amazing solutions, showcase their talents, and benefit from our shared success as we scale up in the U.S., Canadian, and global markets. Further, Thentia’s solutions directly impact public trust and regulatory integrity, helping regulators and agencies meet 21st century standards by leveraging predictive analytics, Big Data, AI, and other innovative capabilities. Internally, our culture fosters collaboration, inclusivity, intellectual curiosity, and professional development.

**About The Role**:
As a Product Operations Intern, you will be supporting the Product Management team in maintaining the product-market fit and product development lifecycles affecting the business and operations in the specific region and/or market. You will assist in developing business insights, managing feedback and technical request(s) from various stakeholders and transforming the data into product requirements that will allow the Product Managers to utilize data analytics.

We value merits and performance highly - depending on how you perform over time, you may have the opportunity to lead a project on your own with some supervision.

**Responsibilities**:

- Document and configure systems to support features deployment.
- Collaborate with multiple teams (product, development, marketing, sales, etc.) to support feature releases and to gain insight into critical indicators that provide insight into the operational status of the product portfolio
- Ensure operational readiness is there for successful solution launching
- Manage the internal launch calendar: Effectively prioritize requirements and datelines from internal teams to ensure effective launch readiness and clear communication with stakeholders on how a launch will impact their team and the clients
- Regularly update stakeholders on plans, milestones, gaps, and solutions
- Following Agile processes which support product requirements, backlog grooming, sprint planning, and ticket creation

**Qualifications**:

- Currently pursuing studies in product design/development, computer science/engineering or related discipline and/or equivalent experience
- A commitment of 4-8 months of internship
- You are entrepreneurial and self-driven
- Comfortable working in ambiguous yet fast-paced environments and passionate about shaping products that scale and fit to the business needs
- A clear communicator of product decisions and their rationale.
- Excellent time management, written and verbal communication skills
- Exceptionally organized with strong attention to detail
- Excellent stakeholder management skills.
- Comfortable with project management and leading complex coordination/task allocation.
- Comfortable with troubleshooting system issues with various teams as they arise.

We thank all applicants in advance for applying. Only individuals selected for interviews will be contacted.

**Compensation**
Thentia provides employees with a competitive base salary along with:

- Full Health Insurance coverage
- Flexible paid-time-off, including vacation and wellness days
- Parental Leave
- Year-end bonus potential
- Remote or Hybrid working options (as position allows)
- Professional development & training, including Udemy Business

**Our Commitment**:

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