Client Solution Manager Mid-market
3 weeks ago
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
As Client Solutions Manager you will be working directly with our commercial clients in delivering the world-class customer service Gallagher is so well known for. This means you will be managing an existing portfolio of clients - driving the renewal cycle, handling day-to-day policy changes, interfacing with insurers and marketing policies as required.
**How You Will Affect the Business**
- Supporting a designated portfolio of Commercial Clientele, playing the lead role in business retention and continually building upon customer relationships.
- Review accounts at renewal, taking the necessary steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers.
- Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
- Identify upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
- Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes.
- Work with Account Executives on cross-selling opportunities and accessing resources within Gallagher.
**What Makes You Successful**
- Being solution oriented has always allowed you to offer clients the most resourceful and innovative solutions.
- Strong communication and interpersonal skills enable you to develop deep relationships with clients and build synergy with colleagues quickly. People love working with you, and you with them
- Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively which allows you to exceed client expectations every time
- Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles.
- Highly tech-savvy, with an ability to learn new systems, tools and processes.
**Education and Experience**
- Secondary School Diploma required, College or University Degree preferred.
- 3+ years of Commercial Insurance Brokering experience required.
- Experience within a specific insurance vertical (i.e. construction, manufacturing, professional lines etc.) strongly preferred.
- CAIB, CIP, CRM or other relevant certifications/designations highly valued.
- Active and in good standing Insurance Broker’s License.
- Knowledge of EPIC considered an asset.
**Work Environment**
Hybrid (Agile) - We at Gallagher enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.
**What We Can Offer You**
Gallagher offers competitive salaries and benefits, including; medical, dental, vision plans, life and accident insurance, pension plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, opportunity for flexible work hours, and training programs.
LI-AM2 #LI-HYBRID
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