Trainer (Passenger Service Non-unionized)

2 months ago

Mississauga, Canada Swissport Full time

Job Description - Trainer (Passenger service non-unionized) (2311086)
Job Details
Trainer (Passenger service non-unionized)-2311086
Primary Location
- North America-CA-Toronto-Toronto Pearson International Airport (YYZ)

Schedule
- Full-time

Unposting Date
- Apr 19, 2023, 9:59:00 PM

Organization
- Canada

Job Summary

Be responsible for training, monitoring, and evaluating the performance of employees on station while ensuring company and customer services standards and policies are met. While maintaining a high level of proficiency and certification in required operational functions, on the Job Coaching activities at the station to ensure SPI and local specific requirements are met.

These training activities are focused on equipping Swissport leadership and associates with the competence and confidence to perform their designated functions and align with Swissport’s core values - People, Professionalism, & Partnerships.

Job Responsibilities

Partner with Regional Training Manager/Station Training Manager, local HR, and Operations team to forecast and plan for new hire and recurrent training needs
Deliver initial & recurrent training in accordance with global and local standards
Administer examinations and progress reports for initial and recurrent training programs
Audit and evaluate operations/colleagues for compliance, and deliver corrective actions as necessary
Perform regular competency assessments for all new and existing employees within designated areas
Maintain Aviation/logistics industry and SPI regulatory training certifications required to serve as a trainer for designated functions
Responsible for the New Hire tracking process to ensure a smooth transition to the operations.
Manage on the job coaching program for designated area/functions and serves as tier one support for local certified coaches
Responsible for maintaining timely and accurate training records (digital and paper) for all employees within designated areas & functions
Serve as the on-site point of contact for internal and external training audits
Perform other duties as assigned

Qualifications and Competencies

1-3 years of classroom instruction and/or on the Job (OJT) Trainer experience.
Supervisory experience in leading and directing large work groups. and evaluating performance. (Unionized environment would be an asset).
Knowledge of Airport operations and ramp procedures is an asset.
Be able to pass Transport Security Clearance (criminal background check).
Possess a valid driver’s license with a clean driving history.
Obtain and maintain a valid airport RAIC and AVOP designation.

**Computer systems**: Microsoft Office (Word. Excel. PowerPoint. Microsoft Access) and graphic programs.
All applicants must have previous experience demonstrating excellent organizational. interpersonal and leadership skills along a strong sense of sensitivity and team spirit
Flexible to work various shifts (days. evenings. nights. weekends. and holidays)

Equal Employment Opportunity Statement

About us

Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 60,000 dedicated professionals, serving over 700 client companies at 269 stations in 48 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fuelling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple - “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.

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